Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client. The role requires full Australian Citizenship, a 24x7 rotating roster, and in office work in Sydney after onboarding and training.
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You will own escalated incidents, support change and incident processes, and collaborate with internal teams to ensure stability, continuity, and exceptional customer experience.
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📌 Noc Contact Centre Specialist Cloud & Incidents Hybrid Adelaide
🏢 Singtel Group
📍 Adelaide
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