We are seeking a motivated and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, managing enquiries, processing orders, and ensuring a positive customer experience from initial contact through to resolution. This is a full-time in-office position based in Eastern Creek, NSW, requiring employees to attend the office Monday to Friday - 8.30am to 5.00pm.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online platforms.
- Process customer orders accurately and efficiently.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain accurate customer records and documentation.
- Liaise with internal departments including Sales Representatives, Product Managers, Warehouse and Accounts.
- Monitor order status and provide updates to customers.
- Assist with administrative tasks and reporting as required.
- Identify opportunities to improve customer satisfaction and business processes.
- Ensure compliance with company policies and procedures.
Skills and Experience
Essential
- Previous experience in a customer service from office or retail role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to work effectively in a fast-paced environment.
- Robust problem-solving and conflict-resolution skills.
Desirable
- Customer service qualification or relevant business studies.
- Knowledge of both Motorcycles and Bicycles, especially parts and accessories.
Personal Attributes
- Positive and professional attitude.
- Team player with a willingness to support colleagues.
- Reliable, punctual, and accountable.
- Customer-focused with a commitment to delivering outstanding service.
- Ability to remain calm under pressure.
What We Offer
- Competitive remuneration package.
- Supportive and collaborative team environment.
- Opportunities for training and career development.
- Employee recognition and reward programs.
- Stable and growing business with long-term career opportunities.
Location: Eastern Creek, NSW
Great service starts with great people—join us today!
#J-18808-Ljbffr
📌 Customer Service Officer (New South Wales)
🏢 Cassons
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.