Job Description

As the voice of Hoselink, you'll be the first point of contact for our customers. This is a full-time ongoing position working Monday to Friday 9am to 5pm based at our Brookvale team.

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Key responsibilities

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- Providing expert advice to help customers choose the right products for their garden
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- Responding to phone and email enquiries with patience and clarity
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- Troubleshooting delivery queries, tracking parcels, and processing orders
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- Assisting with warranty claims and product troubleshooting
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- Responding to customer reviews and assisting with local Click & Collect pickups
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About you

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- A natural communicator with a warm phone manner and ability to write clear, well-crafted emails
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- Solution-oriented with the ability to see problems as opportunities to help
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- Organised and able to multi-task and prioritise workload
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- Background in customer service (office-based, retail, or hospitality)
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- Reliable and able to show up for your team and customers
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- Monday to Friday 9am to 5pm (no weekends)
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- Free gym, sauna, ice bath and massage chairs on site
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- Supportive, welcoming team workplace with regular social events
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About us

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Hoselink is Australia's most loved gardening and watering brand. We're more than just a premium garden and watering brand – we're a team that's passionate about making people's lives easier, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we're proud to deliver service that's as reliable as our products.

📌 Inbound Customer Service Advocate (Northern Beaches Council)
🏢 Hoselink
📍 Northern Beaches Council