Job Description

About Blank Street

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At Blank Street, we're building the defining food and beverage brand of our generation.

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We believe the little moments that shape your day are often the most significant ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

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It all starts with our people and their commitment to make magic happen each and every day.

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Sound like you? Keep reading.

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The Role

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This role is the pathway to become a General Manager at Blank Street.

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You will support the Operations Manager/General Manager in running a high-performing Blank Street store day to day — and to build the skills, judgement, and leadership required to become a future General Manager. As an AGM, you are the right hand to your OM/GM. You own the floor, are passionate about hospitality and uphold the highest standards.

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You lead from the front on shift, coach the team in real time, and help turn your store into a benchmark of retail excellence — while learning how to run the full store through hands‐on exposure to people leadership, operational rhythm, and commercial decision‐making.

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Who You Are

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You are a hospitality-first operator who holds a high bar for standards and brings positive energy to every shift. You're confident leading the floor in high-volume moments, and you're excited to develop into a General Manager, growing your leadership and operational capability through learning by doing, with support and coaching from your OM/GM.

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What You'll Own

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Hospitality Standards

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- Own every drink that leaves your store. Crafted to perfection, every time.
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- Keep your store immaculate, front and back of house.
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- Lead from the front and set the pace of every shift by jumping in where it matters most
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People Leader

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- Coach Baristas and Shift Leads through hands‐on, real-time feedback
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- Support training; partner with Field Trainers/your OM/GM to land skill-building.
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- Contribute to hiring by identifying talent, supporting recruitment activities
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- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
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- Help build a positive, engaged team culture through recognition, consistency, and strong communication.
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PnL Owner

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- Design each shift by station with precision, balancing labour productivity with demand.
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- Support labour productivity through strong deployment and rhythm.
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- Build commercial awareness: understand key drivers (labour, waste, sales) and how shift execution impacts results.
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- Support inventory discipline and waste reduction through great daily habits (rotation, standards, counts) under GM/OM guidance.
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Change Maker

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- Spot inefficiencies and propose practical fixes; help implement improvements that stick.
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- Land initiatives well on shift: explain the "why", coach the "how", and reinforce until it becomes habit.
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- Bring solutions: surface issues, propose small improvements, and help test/roll out changes with GM/OM alignment.
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Experience & Requirements

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- Experience leading shifts in a high-volume stores
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- Strong standards mindset with comfort giving clear, kind feedback.
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- Ability to stay calm and organised under pressure, and to bring others into "flow state".
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Benefits & Perks

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- Private health and dental insurance
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- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion
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- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
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- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
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- Great culture with regular team events
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📌 Assistant General Manager | Newcastle (New South Wales)
🏢 Blank Street
📍 New South Wales