Corona Manufacturing is a proudly 100% Australian-owned company, established in 1898. With well over a century in the food manufacturing industry, we've built our reputation on quality, reliability and strong relationships with our customers.
n
About the Role
n
We're looking for a proactive, customer-focused Internal Sales and Customer Service Officer to join our team. Reporting to the Customer Service Manager, you'll be the first point of contact for a portfolio of customers — building strong relationships, processing orders, and helping drive new business across your allocated zone.
n
This is a great opportunity for someone who thrives on the phone, enjoys problem-solving, and takes pride in delivering great service every time.
n
What You'll Be Doing
n
Maintaining and growing profitable relationships within your customer base
n
Making regular scheduled calls to customers to build rapport and identify opportunities
n
Processing inbound and outbound orders accurately and efficiently (phone and email)
n
Proactively contacting customers about stock shortages and offering suitable alternatives
n
Sourcing and onboarding new customer leads into our systems
n
Following up on overdue accounts
n
Supporting Sales Representatives and Area Sales Managers with appointments and customer follow-ups
n
Identifying new business opportunities and referring them to the Business Development team
n
Reporting on customer feedback, new product ideas, and market activity
n
Assisting with product recalls/withdrawals and covering colleagues during leave periods
n
Helping uphold our Quality and Food Safety (HACCP) standards
n
What We're Looking For
n
Previous experience in internal sales, customer service, or a call-centre environment (food/FMCG experience a plus)
n
Strong communication skills and a genuine passion for customer service
n
Comfortable multitasking in a rapid-paced environment
n
Good computer literacy and accurate data entry skills
n
A team player who's happy to pitch in wherever needed
n
Why Corona
n
Competitive salary (dependent on experience)
n
A supportive, close-knit Customer Service team
n
Full training and ongoing support to set you up for success
n
We are open to both full-time and permanent part-time applicants, with flexibility around working hours for the right candidate.
📌 Internal Sales and Customer Service Officer (Victoria)
🏢 Corona Manufacturing
📍 Victoria
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.