Job Description

Are you looking for more than just another medical reception role?

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VSON is looking for a friendly, experienced and patient-focused Medical Receptionist to join our supportive and energetic team.

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This is a hands-on, patient-facing administration role for someone who genuinely enjoys helping people, takes pride in providing exceptional service and likes being the person who makes sure things get done.

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You will play an important role in supporting our patients throughout their journey with VSON — from their initial enquiry and assessment through to surgery and aftercare — while helping keep our reception and front-office operations running smoothly.

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Our culture is professional yet friendly, supportive and team-focused. We work hard, look out for one another and enjoy celebrating our wins together.

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If you enjoy working with patients and take pride in creating a positive experience for every person you meet, we'd love to hear from you.

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Role Overview

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Are you looking for more than just another medical reception role?

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VSON is looking for a friendly, experienced and patient-focused Medical Receptionist to join our supportive and energetic team.

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This is a hands-on, patient-facing administration role for someone who genuinely enjoys helping people, takes pride in providing exceptional service and likes being the person who makes sure things get done.

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You will play an important role in supporting our patients throughout their journey with VSON — from their initial enquiry and assessment through to surgery and aftercare — while helping keep our reception and front-office operations running smoothly.

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Our culture is professional yet friendly, supportive and team-focused. We work hard, look out for one another and enjoy celebrating our wins together.

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If you enjoy working with patients and take pride in creating a positive experience for every person you meet, we'd love to hear from you.

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About the Role

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Work alongside our surgeon, optometrists and wider team to coordinate patient appointments and care, provide high-quality administrative support and help deliver an exceptional patient experience throughout their journey with VSON.

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We are looking for someone who can work confidently and independently, manage competing priorities, use initiative and take ownership of their responsibilities.

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This is an ideal opportunity for an experienced medical receptionist or medical administration professional who enjoys a varied role,



values excellent patient service and wants to continue developing their skills within a specialist healthcare environment.

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Key Responsibilities

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- Welcome patients and help coordinate the day-to-day flow of reception and front-office operations.
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- Answer and manage patient enquiries by phone, email, SMS and in person, providing a professional and timely response.
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- Build genuine rapport with patients and ensure they feel welcomed, informed and supported throughout their experience with VSON.
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- Coordinate assessments, consultations, surgery and follow-up appointments, including associated administration and documentation.
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- Manage appointment changes, cancellations, waitlists and proactive patient follow-up.
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- Process patient payments and maintain accurate patient information and records.
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- Manage CRM workflows, follow-ups and outstanding tasks to ensure patient communication is completed in a timely manner.
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- Support patient flow and administration during busy consulting, surgery and laser clinic days.
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- Work closely with our surgeon, optometrists, clinical and administration teams to support smooth day-to-day clinic operations.
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- Take ownership of administrative tasks and follow them through to completion, escalating issues when required.
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- Help maintain a professional, organised and welcoming reception environment.
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- Identify opportunities to improve administrative processes, patient flow and the overall patient experience.
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About You

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We are looking for someone who is positive, organised, adaptable and genuinely enjoys working with people.

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You will take pride in your work, enjoy being part of a busy team and be someone your colleagues can rely on to follow things through.

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Ideally, you will have:

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- Strong experience in medical reception, medical administration or specialist healthcare administration.
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- Confidence working in a busy medical reception and front-office environment while managing patient enquiries and competing priorities.
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- A warm, professional and confident communication style with the ability to build genuine rapport with patients.
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- Strong organisational skills and excellent attention to detail.
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- The ability to work independently, use initiative and take ownership of your responsibilities.
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- A calm, adaptable and solutions-focused approach in a busy clinical workplace.
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- Strong computer skills and confidence learning new systems and processes.
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- Experience using practice management systems.
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- A genuine team approach and willingness to support colleagues when required.
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- Good judgement and the ability to recognise when an issue needs to be escalated.
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- An interest in improving processes and finding better ways of doing things.
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- A genuine interest in learning, developing professionally and taking on greater responsibility over time.
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Experience within ophthalmology, surgical administration or another specialist medical environment would be highly regarded.

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Experience with CRM platforms, Medicare, private health funds and surgical bookings would also be highly regarded.

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Training & Development

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We provide comprehensive training and ongoing support across:

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- VSON administration and practice systems.
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- Our services, treatments and patient journey.
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- CRM and patient follow-up processes.
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- Surgery and laser administration processes.
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- VSON patient experience and service standards.
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Why Join VSON?

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- A supportive, collaborative and friendly team environment.
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- A workplace where high standards and exceptional patient care are valued.
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- Comprehensive training and opportunities to continue developing your skills.
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- Exposure to advanced eye surgery, refractive procedures and technology.
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- A varied role with the opportunity to be involved throughout the patient journey.
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- A team that works hard, supports one another and enjoys what we do.
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- Recognition for your contribution, commitment and the quality of your work.
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Hours & Location

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The role will be primarily based at VSON in Fortitude Valley.

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Our team works together to provide consistent coverage across our key patient and clinic times.

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Our laser surgery lists are held on selected evenings, and this role will include occasional evening shifts when rostered. These shifts are shared across the team and planned in advance.

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Occasional Saturday shifts may also be required to support scheduled clinics.

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We work collaboratively across the team to provide flexibility while ensuring our patients and clinics are well supported.

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Remuneration

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$35–$40 per hour, commensurate with experience and skills.

📌 Experienced Medical Receptionist (Queensland)
🏢 Okko Eye Specialist Centre
📍 Queensland