Job Description

Reflex Technology Group - Surrey Hills VIC

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Reflex Technology Group
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About the Role

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In this role, you'll provide onsite technical support and troubleshooting as part of a collaborative ICT team. You will work closely with the ICT Manager, other onsite team members, clients, and RTG colleagues. Your day-to-day responsibilities will include:

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- Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
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- Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
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- Building strong relationships with the ICT Manager, clients, and the wider RTG team.
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- Developing documentation, training materials, and guides to effectively support end users in utilising technology.
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- Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.
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What You Bring

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We're seeking a qualified with:

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- 3 years' experience in Level 1/2 technical support in a school,



with a focus on solving customers issues, documenting, monitoring, and resolving issues promptly.
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- Proven experience supporting a broad range of Windows and Mac technologies.
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- Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
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- Schoolbox and FACTS experience.
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- Experienced with AI including Agents.
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- Skills in Windows system administration, including Active Directory, Microsoft Entra ID and Group Policy.
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- Knowledge of cloud-based platforms like Microsoft 365 and Google Workspace.
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- Strong problem-solving skills to manage technical challenges efficiently and effectively.
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- Excellent interpersonal, written, and oral communication skills.
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- A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
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- The ability to work collaboratively as part of an onsite ICT support team, while taking ownership of assigned tasks and support requests.
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- A current valid Australian driver's license and access to your own car.
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Preferred Skills

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- Strong critical thinking abilities to diagnose and resolve issues with precision.
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- Prior experience in a client-oriented role,



showcasing a proactive and solution-driven approach to customer support.
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Why join us?

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We are agile and nimble and provide our people with challenging work whilst providing work-life balance.

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- We support our people in their lives and understand there are things other than work on their minds.
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- One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
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- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
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- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more
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Requirements

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- Australian citizenship or permanent residency.
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- National Criminal History Check.
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- Current or ability to obtain a Working with Children Check.
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Why you'll love working at RTG?

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Our brand values shape how we work, connect and lead:

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We move forward together

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We partner deeply - with clients and each other - always as one team.

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Technology should feel intuitive, supportive and meaningful.

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We stay curious

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We question. We explore. We continuously learn and share knowledge.

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We make a positive difference

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Our work improves lives, communities and outcomes.

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We act with integrity

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We build trust through ownership, transparency and doing what's right.

📌 ICT Support Officer - Adelaide (Victoria)
🏢 Reflex Technology Group
📍 Victoria