Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for a vibrant, passionate, and guest focused Guest Service Agent to join our exceptional team in a casual capacity. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward thinking hotel brand, we want to hear from you!

Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending contemporary design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

About the role:

Our Little National Hotels are all about the little details making a big impact on our guest experiences. As a Guest Service Agent, you will be responsible for creating little moments for guests that will keep them coming back for more. We are seeking a warm and welcoming personality, a passion and the ability to create surprising and memorable experiences and share great local knowledge of Newcastle to assist our guests. As part of the team,



you will Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to our guests and visitor.

What you will bring:

We constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail.

- Ability to manage time, with attention to detail; prioritise/organise and follow-up, with speed and accuracy
- Minimum two years' experience as a receptionist or in a supervisory role within a luxury hospitality setting
- A clear thinker with solid judgement, who remains calm when resolving problems, (should they arise) as you really listen and understand guest's service needs
- A true Team player who works cohesively with co-workers and under minimal supervision that maintains the confidentiality of guest information and pertinent hotel data
- Excellent personal presentation and presence with the willingness and ability to exceed expectations
- Ability to work rotating shifts, including mornings, evenings, weekends and public holidays
- Understanding of IT applications: Opera PMS, Micros and Microsoft

Why you want to join our Team:

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our 'Future You' training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

- discounts across
- accommodation (for themselves, friends and family)
- parking
- wellness facilities (the spa and the gym)
- complimentary staff bootcamp
- food and beverage
- early bird access to Doma residential apartment developments

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📌 Guest Service Agent (Newcastle City Council)
🏢 DOMA HOTELS
📍 Newcastle City Council