Job Description

Automotive Parts Interpreter / Sales Consultant – Used Auto Parts

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AAA Auto Parts

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Dandenong South, Melbourne VIC

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Full time

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About AAA Auto Parts

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AAA Auto Parts is a well-established automotive parts business based in Dandenong South, specialising in quality used automotive parts across a wide range of makes and models.

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Our range includes engines, transmissions, body panels, suspension, mechanical parts, interior components, wheels, tyres and more.

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We are looking for an experienced and motivated Automotive Parts Interpreter to join our growing team.

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About the Role

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As a Parts Interpreter at AAA Auto Parts, you will be responsible for helping customers identify and purchase the correct parts for their vehicles.

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This is a fast-paced, customer-focused role where strong automotive knowledge, attention to detail and the ability to communicate confidently over the phone are essential.

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You will work with customers, workshops, mechanics and trade clients to identify parts, prepare quotes, process orders and ensure customers receive the correct components as quickly as possible.

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Key Responsibilities

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- Answer incoming phone, online and in-person parts enquiries
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- Accurately identify the correct automotive parts based on vehicle make, model, year, VIN and other vehicle information
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- Provide customers with pricing, availability and accurate quotations
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- Process sales and customer orders efficiently
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- Assist both retail and trade customers
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- Search inventory and stock systems to locate available parts
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- Provide alternative options when the exact part requested is unavailable
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- Follow up customer enquiries and outstanding quotes
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- Build strong relationships with regular trade customers, workshops and mechanics
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- Work closely with the warehouse, dismantling and delivery teams to ensure orders are prepared correctly
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- Coordinate pickup and delivery requirements
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- Maintain accurate customer, sales and inventory information within internal systems
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- Assist with stock identification and inventory management
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- Resolve customer enquiries and issues professionally
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- Maintain a high standard of customer service at all times
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What We're Looking For

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We are looking for someone who knows cars, works quickly and can confidently deal with customers.

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The ideal candidate will have:

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- Previous experience as an Automotive Parts Interpreter, Parts Salesperson, Automotive Dismantler, Mechanic or similar automotive role
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- Strong knowledge of automotive parts and vehicle components
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- Ability to accurately identify and match parts to different makes and models
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- Excellent phone manner and customer service skills
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- Strong sales and communication skills
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- Confidence dealing with both retail and trade customers
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- Good computer skills and ability to learn inventory and CRM systems
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- Experience using Pinnacle or similar automotive inventory systems is highly regarded
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- Strong attention to detail
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- Ability to work quickly and accurately in a busy environment
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- Good problem-solving skills
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- Ability to prioritise multiple enquiries and tasks
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- Reliable, organised and team focused
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- A positive attitude and willingness to get the job done
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Experience within the used auto parts, automotive dismantling or wrecking industry will be highly regarded.

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Why Join AAA Auto Parts?

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- Join an established and growing automotive business
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- Full-time, stable employment
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- Work with a large and constantly changing range of vehicles and parts
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- Fast-paced environment where no two days are exactly the same
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- Supportive and experienced team
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- Opportunity to develop your automotive knowledge and grow within the business
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- Competitive salary based on experience
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📌 Automotive Parts Interpreter / Sales Consultant - Used Auto Parts (Victoria)
🏢 AAA Auto Parts
📍 Victoria