Job Description

Emble Allied Health is a large private practice that offers family‐centred and evidence‐based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.

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We operate from our purpose‐built and modern 715 sqm clinic space located in Mill Park.

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We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.

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About Us

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Emble Allied Health is a large private practice that offers family‐centred and evidence‐based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.

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We operate from our purpose‐built and modern 715 sqm clinic space located in Mill Park.

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We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.

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About the Role

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We're looking for a values‐aligned Client Liaison Officer who enjoys working collaboratively and is motivated to take the next step in their career, to lead a small team.

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We are seeking a Client Liaison Officer Team Lead to join our team full‐time, on an ongoing basis.

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Days of work: Monday - Friday

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Hours: 8:30am - 4:30pm

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This is a salary based position + superannuation.

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Duties and Responsibilities of the Client Liaison Officer Team Lead role may include:

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Administrative Support to Emble families & clinicians:

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- Provide exceptional client service and continually exceed client expectations.
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- Supporting clients in person and over the phone to discuss Emble's key service offering, policies and practice ethos/values.
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- Manage and respond to general enquiries and referrals for Therapy services, as well as all other inbound enquiries.
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- Issue invoices and take payments for services (including NDIS, Medicare, Private Health Insurance etc.)
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- Develop and maintain administrative records.




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- Book, reschedule and manage books of initial consultations, therapy sessions and meetings.
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- Distribution and tracking of client documentation which may require completion or renewal, including intake documentation, NDIS plans and service agreements.
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- Organise office stationery (including items for communal areas, such as the kitchens and bathrooms), ensuring supplies are maintained and ordered in advance to ensure no material runs out.
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- Ensure office cleaning is taking place and standards of hygiene and tidiness across the office and its amenities are taking place.
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Supporting the Client Liaison Officer Team & Operational Team:

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- Facilitate weekly administration team meetings with the Client Liaison Officer team, General Manager and Accounts Manager
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- Support the development and continuous improvement of policies and procedures which impact Emble families, clinicians and overall operations.
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- Contribute to the development and performance of the Client Liaison Officer team.
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- Support recruitment, onboarding and training of Client Liaison Officers.
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- Work with the leadership team to resolve any complaints in an empathetic and timely manner.
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- Assist with account management to resolve any issues regarding invoicing or other payment matters.
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About You

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We aren't just looking for someone to answer the phones, but a person that is truly passionate about making a difference in the lives of others and creating opportunities through partnership building within the community.

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Administration forms the backbone of Emble Allied Health, and as such,



your role is integral to our growth as a practice and to our relationships with our clients, their families and the wider community.

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As the face of Emble Allied Health, you are warm, bubbly, motivated and professional in your approach when interacting and serving the families and stakeholders that make up our Emble community

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We are looking for someone who:

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- Is passionate about supporting others to deliver compassionate and considered service.
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- Demonstrates excellent interpersonal and communication skills.
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- Demonstrates ability and experience managing multiple administrative tasks with strong attention to detail.
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- Ability to work collaboratively within a team.
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- Demonstrated alignment with a client‐centred, ethical, and values‐driven approach to care, including maintaining professionalism, confidentiality, and a commitment to continuous improvement.
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- Strong ability to prioritise tasks, manage competing demands, and adapt in a dynamic workplace while maintaining high standards of service delivery.
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- Experience managing client documentation, while maintaining confidentiality and meeting legal requirements (NDIS and allied health administration experience highly regarded.)
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Essential Requirements

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- Current Working with Children Check (Employment)
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- Current Police Check (or willingness to obtain).
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- Current Drivers Licence and access to a reliable, comprehensively insured car.
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- At least 2 years experience in an administrative role.
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- Eligibility to work in Australia.
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Highly Regarded

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- Previous experience in a similar administrative role, within an allied health or medical setting.
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- Previous experience managing a team of administrators.
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- Strong knowledge of the National Disability Insurance Scheme (NDIS) and Medicare funding.
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- Strong understanding of the areas of Speech Pathology, Occupational Therapy, Psychology, Physiotherapy, Key Working, Dietetics, Feeding Therapy and/or Art Therapy.
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📌 Client Liaison Officer Team Lead (Victoria)
🏢 Emble Allied Health
📍 Victoria