Job Description

Rostering Officer – Casual | ~24 hrs over 3 days + extra hours | Brisbane | Start ASAP

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We're looking for a sharp, reliable Rostering Officer who can keep shifts covered and the roster running cleanly.

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This is a casual role of around 24 hours a week over 3 days, with extra hours during busy periods like new client onboarding, training weeks, and sick cover. There is potential to move to permanent part-time for the right person if the hours stay consistent.

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If you take pride in accuracy, follow-through, and getting the right person in the right place, this role will suit you.

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My Care Living is a values-driven NDIS provider. We care about quality, reliability, and treating people properly — clients and staff. You'll have real ownership of the roster, support from operations, and a team that values competence over talk.

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The Role

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You'll own the rolling roster, communicate proactively with support workers, manage short-notice changes, and provide general admin support. Accuracy, follow-through, and calm communication matter most.

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Key responsibilities:

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- Build and maintain the 6–8 week rolling roster in our rostering software (Brevity, ShiftCare, Deputy, Imploy, FlowLogic or similar)
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- Confirm availability, offer shifts, and fill gaps by phone, SMS, and app
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- Manage short-notice changes, cancellations, and replacements
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- Chase timesheets, leave requests, and availability updates
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- Keep staff records current (availability, qualifications, restrictions, certifications)
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- Approve shifts accurately and maintain the attendance register
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- Run rostering reports,



including overtime
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- Ensure overtime is pre-approved by the relevant manager
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- Align with operations on rostering needs
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- Send weekly rosters to clients when required
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- Provide general admin support (filing, data entry, scanning notes, basic reporting)
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- Flag rostering risks or patterns to the Care Operations Lead or Managing Director
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- Liaise with payroll on shift discrepancies and adjustments
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Must-Haves

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- Proven experience in rostering, scheduling, or administration (NDIS or aged care highly regarded)
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- Strong understanding of the SCHADS Award and how it applies to rostering
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- Proficiency in rostering software and Microsoft 365 / Google Workspace
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- Quick learner who can pick up new CRM and rostering systems
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- Excellent communication and a professional phone manner
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- Strong attention to detail, organisation, and time management
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- Ability to build rapport with support workers
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- NDIS Worker Screening Check (or willingness to obtain)
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Desirable

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- Experience in NDIS or aged care rostering
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- Certificate or Diploma in Business Administration, HR, or a related field
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What We Offer

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- Casual role of around 24 hours per week over 3 days
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- Potential to move to permanent part-time if the hours stay consistent
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- Extra hours available during busy periods
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- Competitive casual rate + super
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- Supportive team culture with real autonomy
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- Prospect to grow with a fast-expanding NDIS provider
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- Training, tools, and regular team support
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My Care Living – Where exceptional care meets exceptional people.

📌 Rostering Officer (Queensland)
🏢 My Care Living
📍 Queensland