Working as part of a team-oriented service-delivery team, you will manage participant-related enquiries and administrative tasks, review information, maintain accurate records and communicate with participants, providers and other stakeholders.
Key responsibilities
Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
Manage an allocated workflow in line with established priorities, procedures and deadlines.
Respond to enquiries and provide explicit, accurate and sensitive information.
Review participant information and undertake suitability assessments for specialist service streams.
What you need
You will be a calm, organised and participant-focused skilled who can balance empathy with accuracy and sound judgement.
Strong verbal and written communication skills.
Previous experience in administration, customer service, participant support, case management or a similar operational environment.
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📌 Participant Support Officer Sydney (Australia)
🏢 Government client (agency undisclosed)
📍 Australia