Job Description

Customer Service Team Member Receptionist /n

Client Services / Reception – NQ Care Veterinary Hospital, Townsville

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Are you seeking a change, new opportunities, or a place to grow? Somewhere that genuinely prioritises its people, values mental health, and builds a positive culture that goes far beyond the occasional pizza lunch?

About Us /n

NQ Care is a new Emergency and Referral Veterinary Hospital in Townsville that opened in January 2025. Since opening, we’ve experienced significant growth and are now looking to expand our client services team. We’re passionate about giving back to the community, caring for our patients, and most importantly, supporting our people.

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We’re committed to building a preferred place to work through transparency, continuous learning, and a one-team approach and we’re searching for like-minded individuals to join us.

The Role /n

Our client services team is the first point of contact for pet owners, and we pride ourselves on providing exceptional service. This is far from your ordinary reception role it’s fast-paced, diverse, and dynamic, with plenty of opportunities to interact with pets and their families.

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We’re currently looking for: 1 x Full-Time Client Services Team Member

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As a 24-hour hospital, the roster includes shifts between 7 am and 10 pm, including some weekends.

Key Responsibilities /n





Welcoming and assisting clients while managing the flow of the waiting area

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Facilitating communication between clients, referring veterinarians, and our clinical team

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Handling financial transactions and client payments

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Managing pet medical insurance claims

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Scheduling and coordinating appointments (referral and emergency) in person and over the phone

About You /n

We’re looking for someone who is:

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Outgoing, dynamic, and thrives in a fast-paced setting

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A confident communicator with exceptional written and verbal skills

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Collaborative, adaptable, and able to problem-solve on the go

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Professional in presentation and sensitive in communication style

Preferred Background /n

Strong preference for candidates with a veterinary, nursing, or medical/healthcare background

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Previous experience in a busy reception role (minimum 1 year)

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Experience with Ezy Vet software (highly desirable but not essential)

What’s in It for You? /n

Competitive and transparent salary

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A hospital still in its exciting growth phase your ideas and input will matter

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Supportive leaders committed to your learning and development

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A collaborative environment you’ll never face challenges alone

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Career growth opportunities for the right person

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📌 Customer Service Team Member Receptionist (Townsville)
🏢 NQ Care
📍 Townsville