As one of the world's top 7 forwarding and 3PL logistics service providers, Nippon Express is known for our commitment to excellence and customer-focused freight forwarding solutions. We take pride in being a leading provider of integrated business solutions!
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About the Opportunity
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We are seeking an experienced Air Freight Specialist to join our Freight Forwarding team. Reporting to the Freight Forwarding Supervisor, you'll be responsible for end-to-end coordination of air freight import and export operations across Australia. This is a hands-on operational role with a strong focus on compliance, customer service, and process efficiency.
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Key Responsibilities
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- Coordinate all aspects of air freight imports and exports (NSW, QLD, NT, WA, SA)
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- Sea freight operational / working knowledge will be highly regarded
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- Manage job registrations, customs reporting (ACR), and cargo movement tracking
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- Liaise with airlines, GHA (Ground Handling Agents), bonded warehouses, and customs brokers
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- Issue tax invoices and process supplier invoices
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- Provide accurate quotes to clients and overseas agents upon request
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- Monitor and resolve cargo issues (e.g. delays, missing or damaged goods)
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- Respond promptly to customer and agent inquiries with a qualified and solution-focused approach
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- Maintain compliance with WHO-GDP, ISO, and internal standards
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- Ensure all internal stakeholders are updated with shipment progress and key milestones
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About you
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- As a successful candidate, you will possess:
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- Proven experience in a similar role within a fast-paced environment.
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- Strong interpersonal and communication skills, both written and verbal.
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- Demonstrated customer service skills, with a focus on delivering timely and effective solutions.
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- Ability to work independently and collaboratively within a team.
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- Proficiency in CargoWise1 and Microsoft Office 365.
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- Knowledge of international freight forwarding, including Dangerous Goods handling (IATA DG certification), refrigerated and temperature-controlled goods, firearms and explosives, and high-value merchandise (preferred).
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📌 Air Freight Specialist (Victoria)
🏢 Nippon Express
📍 Victoria
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