Job Description

Case Manager – Workers Compensation & Injury Management

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Location: Macquarie Park, NSW
n Division: Injury Assist – NSW/ACT
n Full-time

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Make an impact through recovery and return to work

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We have an exciting opportunity for an experienced Case Manager to join our Injury Assist team in Macquarie Park.

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In this pivotal role, you will manage a portfolio of personal injury and workers compensation claims from early intervention through to recovery and return to work. You'll combine your technical claims expertise with a collaborative, people-focused approach to achieve protected, timely and sustainable outcomes for injured workers.

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As a senior member of the team, you will also provide technical guidance and training to claims colleagues and provide leadership support to the Regional Manager when required.

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What you'll be doing

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Your key responsibilities will include:

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- Managing workers compensation claims end to end, including early intervention, injury management and return-to-work planning and implementation.
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- Promoting recovery at work and partnering with managers to identify suitable duties and support safe and sustainable return-to-work outcomes.
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- Participating in medical case conferences with injured workers and treating practitioners.
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- Ensuring claims activities meet required timeframes, regulatory requirements, audit criteria and performance measures across compliance, case management and data quality.
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- Administering workers compensation entitlements, including PIAWE, ongoing weekly benefits and claims-related payments.
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- Maintaining accurate and timely claims documentation and data within the injury management system.
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- Conducting regular claims reviews, documenting agreed actions and providing meaningful reporting to managers.
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- Using claims reporting and trends to identify opportunities to improve claims performance.
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- Supporting and educating operational teams on workers compensation and return-to-work responsibilities.
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- Monitoring the effectiveness of external service providers, including medical practitioners.
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- Providing senior technical support and training to other claims team members.
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- Supporting the implementation of workplace injury management policies, procedures and programs while fostering a positive recovery-at-work and safety culture.
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Joining our team means working alongside talented, passionate professionals in a supportive and high-performing environment. You'll also enjoy:

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- Manageable caseloads that support quality case management.
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- Flexible working arrangements that promote work-life balance.
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- Career growth and development, with learning opportunities and pathways across our global organisation.
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- A positive, values-led culture with a collaborative, caring and energetic team.
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- Employee discounts across a wide range of products and services.
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What you'll bring

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To succeed in this role, you'll have:

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- NSW Return to Work Coordinator certification.
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- Demonstrated experience across early intervention, injury management and workers compensation.
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- Sound knowledge of relevant workers compensation legislation and regulations.
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- Understanding and practical experience working in accordance with SIRA Standards of Practice.
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- Strong organisational skills, with the ability to prioritise competing demands and meet deadlines.
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- Excellent attention to detail and strong written and verbal communication skills.
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- Good customer service and teamwork capabilities.
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- An understanding of medical terminology.
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- Confidence using Microsoft applications and claims-related systems.
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Experience within a self-insurance environment will be highly regarded, although it is not essential.

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Why this role?

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This is an opportunity to use your technical expertise to make a genuine difference to people navigating workplace injury and recovery. You'll take ownership of complex claims while also helping build capability across the wider team.

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You'll work with a broad range of stakeholders, including operational leaders, injured workers, HSEQ, Payroll, Finance and People & Culture teams, as well as insurers, medical and legal providers and workers compensation authorities.

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About our values

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At ISS, our values guide how we work every day:

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We Respect | We Act | We Care | We Deliver

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If you are an experienced workers compensation professional who combines strong technical knowledge with a genuine commitment to recovery at work and positive claims outcomes, we'd love to hear from you.

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Advertised: 16 Sep 2026 AUS Eastern Standard Time

📌 Senior Case Manager - Workers' Compensation (New South Wales)
🏢 Iss Facility Services Australia
📍 New South Wales