This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.

Daily Operations

- Ensure reception areas are organised, clean, and operating efficiently
- Coordinate daily reception workflows, including opening and closing procedures
- Monitor appointment books and assist with GP and nurse scheduling
- Ensure adequate reception staffing and assist with roster changes when required
- Troubleshoot patient booking and administrative issues throughout the day
- Maintain a high standard of customer service for patients and visitors
- Assist with managing difficult patient interactions and complaints
- Ensure patient confidentiality and privacy requirements are followed
- Support reception staff with Medicare, billing, and patient account enquiries
- Assist with Medicare billing and Assignment of Benefit (AOB) processes
- Monitor outstanding accounts, WorkCover, DVA, TAC,



and third-party billing
- Assist with daily banking, EFTPOS reconciliation, and balancing tills
- Ensure referrals, recalls, reminders, and correspondence are processed promptly
- Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter

About You

- Previous experience working in a medical practice (essential)
- Experience using Best Practice software and HotDoc (essential)
- Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)
- Excellent communication and interpersonal skills
- Solid organisational skills and the ability to manage competing priorities
- A calm, professional approach to problem-solving and patient conflict

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📌 Senior Medical Receptionist (Melbourne)
🏢 Langwarrin health clinic
📍 Melbourne