Job Description

Business Improvement and Engagement Officer

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Requisition Number: 1328

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Salary Range: $102,167.42 - $110,382.66 per annum

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Position Type: Full-Time Permanent

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Location: Council Chambers, 119-145 Spence Street, Cairns

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Application Close Date: Sunday, 4 October 2026 at 11.30pm AEST

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Are you passionate about driving business performance and building strong community connections? Join our Community Spaces Branch and play a key role in shaping engagement strategies, improving processes and supporting critical business functions.

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What We're Looking For

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- Tertiary qualification in Business Communications, Data Science or Project Management or extensive demonstrated experience in a relevant field.
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- Experience in business performance management as well as community and stakeholder engagement best practice.
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- Demonstrated ability to deliver small to medium projects including research, data analytics, scheduling, planning and coordination skills.
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- High level skills in the areas of process improvement and business performance improvement.
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- Strong skills in reporting, analytics, dashboards, PowerBI and similar data visualisation tools.
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- Excellent communication and interpersonal skills and demonstrated ability to engage with and build strong relationships with key stakeholders.
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What You'll Be Doing

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- Lead business improvement initiatives through analysis, process review, stakeholder consultation and implementation of sustainable solutions.




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- Manage projects from initiation through to implementation and evaluation, including scope, risks, issues, timelines and outcomes.
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- Work across the Directorate and with internal stakeholders to identify and deliver continuous improvement opportunities that enhance customer outcomes.
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- Facilitate workshops, consultation activities and information gathering to support project and business improvement outcomes.
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- Provide professional advice and support to stakeholders on business improvement, reporting, systems and process enhancement.
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Some benefits we offer:

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- Achieve work / life balance with flexible working arrangements
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- Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
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- Recharge with up to 5 weeks annual leave
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- Up to 3 weeks personal leave
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- Cherish family time with up to 14 weeks paid parental leave
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- Grow personally and professionally with learning and development opportunities
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- Salary sacrifice opportunities
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- Relocation assistance may be available for preferred candidates.
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We are committed to:

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- Fostering a cooperative and inclusive work environment
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- Embracing innovation and continuous improvement
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- Cultivating a culture of professional growth and support
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Council's Recruitment Team can be contacted via:

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Phone: (07) 4044 3310

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Website: Employment at Council | Cairns Regional Council

📌 Business Improvement and Engagement Officer (Cairns Regional)
🏢 Cairns Regional Council
📍 Cairns Regional