Bannisters Port Stephens have an exciting new opportunity for multiple Food & Beverage Attendants to join our fun & friendly team in Port Stephens, NSW. As a member of the wider Salter Brothers Hospitality group, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.
About Bannisters Port Stephens
Located on Soldiers Point peninsula, the latest addition to the Bannisters brand is a newly constructed resort-style hotel that draws upon ourstrong food tradition. The lush oceanfront grounds are home to several venues, including the approachable fine dining of Rick Stein’s seafood restaurant and contemporary authentic Mexican dishes from Julio’s alongside delicious cocktails by the pool. You will be joining a strong, enthusiastic team who are striving to excel and position Bannisters Port Stephens as a hospitality flagship in the region.
The role and key duties
- Curate an unforgettable and personalised service experience for our guests from start to finish;
- Forge relationships with guests and locals to promote clientele loyalty & retention;
- Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;
- Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;
- Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;
- Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.
Essential criteria required to be considered
- Prior experience in a la carte or high end restaurant environment is essential;
- RSA certificate & NSW Competency Card (essential);
- A genuine love for excellent food & wine (WSET 2/wine knowledgeadvantageous);
- A talent for customer service with a vibrant and outgoing nature;
- Ability and willingness to commence work on a rotating roster including weekends and public holidays;
- Reliable transport to get to and from the hotel;
- Be located close to our hotel or be willing to relocate.
Salter Brothers Hospitality Benefits
- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
- Friends and family discounts;
- Access to Employee Assistance Program (EAP);
- Caring and progressive culture where all team members are celebrated & recognised regularly;
- Opportunities for career development and mobility across our 20+ Australian properties (and growing!).