Job Description

New Quality, Compliance & Driver Relations Manager opportunity with a technology-led business operating a large delivery network across Australia.

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6AM Digital is their recruitment partner and helping them with this appointment.

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This is a practical, people-focused environment where service quality, operational performance and continuous improvement are closely connected. The role works across support, operations and technology to identify issues, improve processes and help create a more consistent experience for drivers and customers.

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The organisation is continuing to grow and is investing in better systems, training and ways of working.

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We are now looking for a Quality, Compliance & Driver Relations Manager to help strengthen operational standards, driver relationships, training and compliance.

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This chance would suit an Advisor, Coordinator, People Operations professional, Quality or L&D; specialist, Customer Support professional or early-career Manager looking to take on broader responsibility.

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The role:

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- You will work across Support, Operations, Service and Technology to identify recurring issues, understand their underlying causes and turn findings into practical improvements.
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- You will analyse complaints, incidents, claims and operational data, looking for patterns and opportunities to improve processes, service standards and day-to-day operations.
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- You will also support driver relations, helping ensure issues are handled fairly and consistently, while contributing to training, internal guidance and operational documentation.
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- Another part of the role will involve supporting compliance and governance, helping teams understand requirements and keeping processes clear, practical and up to date.
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- This is a hands-on position for someone who enjoys solving problems, working across teams and turning information into action.
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What you will bring:

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- Minimum 3-4 years of experience across HR, People Operations, operations, L&D;,



quality, customer support, compliance, complaints or a similar environment
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- Strong judgement, communication and organisation, with confidence handling sensitive or complex matters
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- Comfort working with data, identifying trends and getting to the root of problems
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- A practical approach to process improvement, with strong follow-through
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- Experience coordinating projects or initiatives across multiple teams
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- The ability to turn policies and operational requirements into clear guidance, training or documentation
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- A collaborative approach and comfort working in an environment where priorities can change
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- Experience in logistics, transport, marketplaces or technology-enabled operations would be advantageous, but is not essential
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What's in it for you:

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- A broad role spanning quality, compliance, operations, training and driver relations
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- The opportunity to make visible improvements to service standards and operational processes
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- Exposure to multiple teams and a wide range of business challenges
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- The chance to take on broader ownership and develop your career as the organisation grows
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- An environment that values practical thinking, accountability and getting things done
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We will begin screening and interviewing suitable candidates immediately upon receiving their applications.

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Efficient and fast recruitment process, with interview support and honest feedback provided.

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We will give you all the information you need about the company, the role, the remuneration, and the perks of working there.

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My client is committed to creating an inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities.

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Please note

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- Full Australian working rights are required
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- Sydney-based candidates will be prioritised
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Only successful candidates will be contacted. If you haven't been contacted 5 business days after submitting your application, unfortunately, you haven't been successful this time around!

📌 Quality, Compliance & Driver Relations Manager (New South Wales)
🏢 6AM Digital
📍 New South Wales