Experienced NDIS Administration & Operations Officer
Full Time | Work from Home | $85,000–$90,000 + Super

Are you experienced in the administration and operational side of the NDIS and looking for a role where you can take more ownership?

We are recruiting for an established registered NDIS provider servicing South-East Queensland. They are looking for an experienced NDIS Administration & Operations Officer who can manage the day-to-day administration and help keep the operational side of the business running smoothly.

This is not a Disability Support Worker position and is not an entry-level NDIS administration role.

We are looking for someone who has already worked within an NDIS provider and understands how the system works, particularly around billing, claiming, compliance and participant administration.

About the role
This is a broad position, almost like an Office Manager role within an NDIS environment. You will be across different areas of the business and need to be confident navigating the NDIS system without requiring training on the fundamentals.

Your responsibilities will include:

- NDIS invoicing and claiming
- Working with NDIS Pricing Arrangements and Price Limits
- Understanding NDIS support item numbers and claiming rules
- Checking what can and cannot be appropriately claimed
- Using PRODA and NDIS portals
- Managing service agreements
- Participant onboarding and maintaining participant records
- Working with plan-managed, self-managed and NDIA-managed participants
- Supporting NDIS compliance and documentation requirements
- Preparing and maintaining documentation for NDIS audits
- Rostering and general service administration




- Checking services and claims against participant funding and service agreements
- Liaising with participants, families, Support Coordinators and Plan Managers
- Using ShiftCare or similar NDIS/provider management software
- Supporting the wider team with general administration and operational matters

About you
We are looking for someone who already knows the NDIS space and can come into the organisation with a strong understanding of provider-side administration.
Ideally, you will have:

- Previous NDIS administration or operations experience within an NDIS provider
- Solid knowledge of NDIS invoicing and claiming
- Good understanding of NDIS Pricing Arrangements and support item numbers
- Experience using PRODA and NDIS portals
- Understanding of NDIS compliance and audit requirements
- Experience with service agreements and participant onboarding
- Experience with ShiftCare or similar software
- Strong attention to detail and organisation skills
- Confidence working independently and taking ownership of your work

What's on offer?

- $85,000–$90,000 + super
- Full-time permanent position
- Primarily work from home
- Flexibility around school drop-off and pick-up
- No regular travel
- Occasional team meetings on the Gold Coast
- Join an established NDIS provider
- Broad role with plenty of ownership and responsibility

This position would suit an experienced NDIS Administrator, Senior NDIS Administrator, NDIS Operations Officer or someone in a similar provider-side role who is looking for more responsibility.

If you already understand the NDIS system and are confident across billing, claiming, compliance and administration, we would love to hear from you.

Apply now for a confidential discussion or contact Kazi on 0466 971 848 or [email protected].

📌 Experienced NDIS Administration Officer | WFH (Australia)
🏢 Frontline Recruitment Group
📍 Australia