Student Service Officer

Make an impact at the University of Wollongong (UOW), a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

As a Student Service Officer, you will play a vital role in supporting student success by delivering high-quality, student-centred services across a range of channels including face-to-face, phone and email. This part-time opportunity offers consistent weekday hours, making it ideal for candidates seeking meaningful work that supports work-life balance. Working within the AskUOW team, you will provide accurate information, resolve enquiries, and connect students with specialist support when needed, helping to create a positive and seamless experience throughout their university journey.

Key responsibilities:

- Deliver exceptional customer service and support across multiple service channels.
- Resolve and triage student enquiries to ensure timely and accurate outcomes.
- Support key student lifecycle processes including enrolment, examinations, academic administration and graduation.
- Contribute to continuous improvement initiatives and knowledge resources that enhance the student experience.

About the Team

AskUOW is the University's central student service hub, providing personalised administrative and information support to students across metropolitan and regional campuses. We work collaboratively with faculties, professional services teams and specialist support areas to help students navigate university processes and achieve their academic goals. Our team is committed to creating a welcoming, inclusive and service-focused environment where every student feels supported.

What You'll Bring

- Relevant experience and/or qualifications in administration, customer service or a related field.




- Demonstrated experience delivering high-quality customer service in a rapid-paced, high-volume environment, ideally within a contact centre or student services setting.
- Strong communication, interpersonal and problem-solving skills, with the ability to engage effectively with people from diverse cultural and linguistic backgrounds.
- Ability to learn and apply complex information and quickly develop proficiency in new systems and technologies.
- Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.

Why Join UOW

- Competitive salary package including 17% superannuation.
- Generous leave entitlements including additional concession days over the Christmas-New Year period (pro rata).
- Purchased leave options to provide greater flexibility throughout the year.
- Ongoing professional development and clear career progression opportunities.
- Be part of a collaborative, values-driven team that makes a meaningful difference to the student experience.

Role Details

- Permanent/Continuing, Part-time appointment (0.7 FTE)
- Hours of work: Monday to Friday, 8:30am to 1:30pm (negotiable start and finish times)
- Level 3/4: $67,214 - $85,682 (pro rata) plus 17% superannuation
- Location: Wollongong Campus
- This position is campus-based and is not suitable for remote working arrangements.




- Valid Australian work rights required. Visa sponsorship is not available.

Position Description

How to Apply

Click on the Apply Now button at the bottom of the advertisement. You'll be requested to submit a resume and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Team Leader Student Service Delivery, Lee Ryan *****@uow.edu.au

Closing Date: Wednesday 7 October 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender-based Violence or determined to have engaged in conduct that constitutes Gender-based Violence during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

📌 Student Service Officer (Wollongong)
🏢 University Of Wollongong
📍 Wollongong