Join Queensland Ambulance Service (QAS) as an Emergency Medical Dispatcher (EMD), commencing in 2027.
Play a critical role in supporting the Queensland community during medical emergencies. No two days are the same - whether you’re providing first-aid advice during Triple Zero (000) calls or coordinating ambulance crews. You’ll receive high-level training through QAS to develop your skills to effectively provide Frontline Operational support in the healthcare sector.
About the role
The Emergency Medical Dispatcher role includes two main functions that you will be trained in:
- Call-taking
- Be the first point of contact for people during emergencies by answering Triple Zero (000) emergency calls.
- Provide critical pre-arrival advice to callers while arranging help for Queenslanders during emergency situations.
- Assist callers in a structured and supportive environment using established scripted protocols.
- Record accurate and critical details to support dispatchers and paramedics.
- Dispatching
- Organise and coordinate multiple ambulance crews across Queensland through radio communication
- Operate a multi-screen computer system, where you’ll manage responses for multiple incidents.
- Engage your technical skills in real-time with Computer Aided Dispatch systems.
- Coordinate non-urgent patient transport services with healthcare facilities and practitioners.
Key Responsibilities
- Ability to work full-time on a rotating roster (Generally 4 days on, 4 days off – subject to change), in a fast-paced team environment that provides 24/7 coverage (including nights, public holidays and weekends) in one of our operation centres across the state.
- Complete training for Call-Taking and Dispatching that is provided by QAS. Once obtained, each shift will focus on just one function.
About You
- Demonstrated experience in engaging strong communication and active listening skills.
- Ability to de-escalate high stress calls with empathy, calmness, and leadership.
- Works well in a team and values team-oriented working styles.
- Solid customer service focus in fast paced environments.
- Exposure to technical systems and ability to learn new systems quickly.
- Proven ability to incorporate feedback and receptiveness to ongoing self-improvement.
- Ability to problem solve and make decisions while under pressure.
What’s on offer
- Permanent full-time role opportunity.
- Learn while you earn full-time! Obtain a Cert III and Cert IV qualification in Call-taking and Dispatch through QAS at no cost to you.
- Additional leave and superannuation opportunities.
- Access to salary packaging and novated leasing benefits.
- Inclusive workforce that encourages all potential applicants with diverse backgrounds and experience to apply. No prior emergency experience needed!
- Ongoing career development and mentor support.
- Access to QAS wellbeing support, including confidential counselling services for you and your family.
Mandatory requirements
- Ability to attend and complete an in person 7-week training program based in Brisbane (Travel and accommodation available for eligible candidates)
- Ability to commit to working on a 24/7 roster (Generally 4 days on and 4 days off)
- For more information please refer to the position description on our website.
Please apply via the Queensland Ambulance Service website by clicking on the "Apply Now" button.
Applications remain current for 12 months.
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