About the role

As a CX and Sales Ops Support Specialist at Gozney, you play a pivotal role in ensuring exceptional customer satisfaction while supporting operational and sales functions. Acting as the initial point of contact for customers, you embody the Gozney brand, providing top-notch, customer-focused, and efficient service. You will also manage order processes, liaise with retail partners, and oversee logistics to drive operational excellence. Your proficiency both written and verbal communication, along with strong problem-solving skills, will be key to success in this role.

Key responsibilities

- Efficiently manage and respond to customer inquiries across multiple channels, including phone, email, live chat, and social media, ensuring prompt and effective support
- Utilize Gozney customer service software to track and resolve customer cases, providing accurate reporting to support business needs
- Offer technical support to customers, helping them optimize their product experience
- Proactively develop product knowledge to communicate features and benefits effectively to customers
- Monitor and respond to customer reviews, addressing concerns and enhancing brand reputation
- Manage after-sales inquiries, including delivery tracking, order status updates, and resolution of logistics issues
- Coordinate returns and liaise with warehouses and couriers to resolve delivery issues
- Gather customer feedback to contribute to ongoing process improvements
- Deliver best-in-class processes to support retail customers, ensuring smooth order fulfilment and logistics execution




- Establish and maintain strong relationships with retail customers' buying and planning teams

About you

- Proven experience in customer service, sales operations, or supply chain management
- Strong organizational skills, meticulous attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Exceptional written and verbal communication skills, with a customer-first mindset
- Ability to maintain composure under pressure and deliver solutions-oriented support
- Strong analytical and problem-solving abilities, with proficiency in Excel (formulas, pivot tables, and power queries)
- Knowledge of retail compliance, logistics, and order management processes
- Experience with EDI systems and customer management platforms preferred
- Bachelor's Degree in Business Administration, Logistics, Supply Chain, or a related field preferred

About us

At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney's multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of recent experiences, and we're seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless.

📌 CX and Sales Ops Support Specialist (Brisbane)
🏢 Gozney
📍 Brisbane