About the company

DEGROUP ENTERTAINMENT PTY LTD, trading as SANCTUARY LAKES HOTEL, is located in the Melbourne metropolitan area. The multi-use hospitality venue features a spacious bistro, family dining, a sports bar, and dedicated function spaces.

Role overview

Join the team at Sanctuary Lakes Hotel as our Hospitality, Retail and Service Manager and play a key role in delivering outstanding guest experiences. Based in Melbourne’s vibrant western suburbs, you’ll oversee daily operations across our bistro, family dining, sports bar, and function spaces. We’re looking for a passionate leader who thrives in a fast-paced environment, motivates their team, and ensures high standards in both service and retail. If you have a genuine love for hospitality and a knack for creating memorable moments, we’d love you to help shape the warm, welcoming atmosphere Sanctuary Lakes Hotel is known for.

Key responsibilities

- Oversee daily operations across the bistro, sports bar, family dining, and function spaces to ensure seamless service and guest satisfaction
- Lead, coach, and support a diverse team, fostering a positive and productive work environment
- Develop and implement service standards in line with company values and industry best practices
- Manage staff rostering, recruitment, training, and ongoing professional development
- Monitor and maintain compliance with health, safety, and liquor licensing regulations
- Manage budgets, monitor financial performance, and drive profitability through effective cost control
- Handle customer feedback and resolve complaints promptly and professionally
- Coordinate and execute private events, functions,



and promotions to maximise bookings and revenue
- Build strong relationships with suppliers and ensure timely ordering and stock control
- Oversee inventory management and ensure optimal stock levels across all departments
- Collaborate with marketing teams to develop and promote venue offerings
- Analyse sales reports and adapt strategies to meet business targets
- Uphold a welcoming atmosphere and ensure exceptional guest experiences
- Implement and monitor workplace policies and procedures in line with company and legal requirements
- Contribute to strategic planning and business development initiatives for continuous venue improvement

Qualifications and skills

- Proven experience (at least 1 year) in hospitality, retail, or service management within a busy venue
- Strong understanding of Australian hospitality regulations, food safety, and RSA requirements
- Excellent leadership skills with the ability to motivate and develop diverse teams
- Demonstrated ability to manage budgets, stock control, and operational costs
- Outstanding customer service focus and conflict resolution abilities
- Flexibility to work evenings, weekends, and public holidays as required
- Proficiency in using POS systems and hospitality management software
- Relevant qualifications in Hospitality, Business, or a related field (Diploma or higher preferred)

Benefits and perks

- Competitive Salary Package – Attractive remuneration based on experience and management skills.
- Career Growth Opportunities – Develop your leadership skills with opportunities for qualified advancement.
- Supportive Team Environment – Work in a dynamic, customer-focused workplace with a collaborative team culture.

📌 Hospitality, Retail and Service Manager - Full Time, Permanent (Melbourne)
🏢 Sanctuary Lakes Hotel
📍 Melbourne