Hi from Bentino;

We embrace the latest technology, nurturing our people and we always place client needs at the forefront of the decisions we make and what we do. We have a huge focus on reliability and quality and with consistency over many years, we have established ourselves as a trusted partner in the industry and a business that is known for its integrity and client-centred approach.
With a comprehensive suite of services across diverse sectors, our teams are contracted by a wide range of clients including major insurers, infrastructure service providers, strata management companies, and the civil and government sectors. We specialise in delivering tailored solutions for insurance repairs, major loss claims, and complex construction projects, ensuring every project is completed to the highest standard, on time, and within budget.

The vacancy;

An opportunity exists for a Claims Administrator to join the NSW business.
We believe every role in Bentino is equally important and can be crucial to the success of the business. The Claims Administrator role is a hugely important function that is very client/customer service focused. It is fast paced, challenging and deals with both Insurance companies and property owners lodging, documenting and managing insurance claims and scheduling repairs. The Claims Administrator plays a vital role in supporting the smooth operation of the company’s claims management process and maintaining exceptional client relationships. This position is responsible for coordinating communication between clients, trades, and internal teams, managing documentation and portals, and ensuring service delivery meets internal KPIs, SLAs, and compliance standards.
Some of the key responsibilities include:





- Receive incoming calls and direct them to appropriate staff promptly and professionally.
- Meet and greet clients and assist with general enquiries.
- Manage and maintain client portals and ensure accurate information is recorded.
- Assign trades for emergency make-safe work and liaise with them as required.
- Schedule Estimators and Project Managers for appointments, ensuring alignment with KPIs and SLAs.
- Organise phone bookings for quotes and make-safe activities as part of project scheduling
- Follow up on subcontractor documentation, including insurance and licence renewals.
- Act as the primary point of contact for clients, providing a high level of customer service.
- Collaborate with internal teams (operations, sales, finance, etc.) to ensure service quality and efficiency.
- Assist with contract renewals, compliance, and negotiations.

Key selection criteria:

- Minimum 2years experience in administration, client services, or insurance claims management.
- Experience in construction, insurance repair, or related trade based companies is highly regarded.
- Solid organisational, time management & communication skills.
- High attention to detail and accuracy.
- Robust and professional customer service focus with high levels of empathy & resilience.
- Proficiency in Microsoft Office Suite and client management systems.
- Ability to multitask, work under pressure, solve problems and make informed decisions.
- Document all actions and processes with detail, accuracy and efficiency.

Contact us:

Please apply online so that we may be able to assess your profile and respond quickly. You can also email us at [email protected] should you need to discuss things further. Thank you for your interest in Bentino and we hope to be in touch with you really soon.

📌 Claims Administrator (Sydney)
🏢 The People Network
📍 Sydney