The role operates 9.5 hours per day, 57 hours per week, on a 6 days on, 1 day off roster, with the day off varying each week.
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Key responsibilities
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- Respond to enquiries from members of the community and communicate clearly and professionally.
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- Maintain currency with hotline scripts, response information and relevant processes.
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- Report progress, issues and outcomes to the Hotline Team Leader.
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What you need
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- Experience in customer service, contact centre, community engagement or similar roles.
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📌 Call Centre Officer - Orange - NSW Government
🏢 Government client (agency undisclosed)
📍 Orange
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