Hoopla Kitchen & Bar Bayswater pty ltd – Bayswater VIC
The Venue Manager has end to end responsibility for all operational aspects of their venue. The Venue Manager leads and manages the team to achieve all desired outcomes leading to an impeccable Guest Experience while facilitating the financial growth of the business.
Key responsibilities
- Demonstrates passion and pride as well as inspirational leadership while running excellent venue services and ensures all service KPIs are consistently met
- Monitors team members to ensure they are completing their duties effectively
- Provides on shift coaching, mentoring and feedback
- Ensures that team members are completing assigned training plans and tasks
- Completes all shift leadership procedures each and every shift with a high degree of competency
- Leads team on shift to execute daily and weekly goals
- Achieves excellent guest experiences on lead shifts, as measured by internal reports and online reviews
- Capable of achieving venue COGS, labour and controllable cost goals as per budget
- Completes stock orders and stocktakes in an accurate and timely manner
- Ensure all financial reporting is accurate and any errors and variances are thoroughly investigated and reported
- Work with the Operations Team to strategically plan quarterly goals and tasks
- Effectively manage daily rostering needs while adhering to the Venue targets
- Ensure the FOH and BOH cleanliness is always of a high standard rating from internal audits and Council Inspections
- Ensure Food Safety Regulations, Licensing agreements, and Licenses are adhered to at all times by restaurant teams
- Use reasonable endeavors to ensure all OHS procedures and requirements are adhered to including Hazard, Incident and First Aid reporting and OHS Induction for new team members
About you
- Strong leadership ability with natural strength in communication and connection with people
- Ability to attract culturally aligned employees; train, coach and performance manage team members
- Ability to understand venue P&L;, with high potential to develop in P&L; management
- Solid management ability to organise tasks and team, promoting teamwork and keeping everyone focussed to achieve venue KPIs
- Strong problem-solving ability to think and act quickly when problems arise and bring resolution to issues
- Self-motivated to take responsibility for results
- Able to stay reasonable and calm when problems occur
- High level of enthusiasm and motivation towards self-improvement, development of others and growth for the business