We are looking for an experienced Lead Business Analyst to join a major technology transformation portfolio within a large critical infrastructure and utilities environment. This is a senior, hands-on analysis role responsible for defining complex business problems, challenging assumptions and translating business needs into clear, testable and traceable requirements.

Working as part of a core delivery team alongside a Senior Project Manager and Process Analyst, you will remain accountable for requirements from initial problem definition through solution design, UAT and go-live.

Deep hands-on Salesforce expertise is essential, but this is not a Salesforce-only role. You will work across Salesforce and broader enterprise platforms, requiring the ability to define platform-agnostic requirements for solutions including SharePoint, websites, CMS platforms, integrations and customer-facing digital services.

The workplace combines complex enterprise technology with regulatory requirements and customer/community-facing services, making this an opportunity for a Lead BA who enjoys solving difficult problems rather than simply documenting requirements.

Role Summary

- Employment Type: Permanent
- Work Model: Hybrid – 2–3 days per week onsite with flexibility
- Location: Sydney
- Start Date: ASAP
- Pre-employment: Police check and two professional references

Responsibilities

- Lead problem definition and requirements analysis across complex technology and business transformation initiatives.
- Develop Solution Design Briefs covering problem statements, constraints, scope boundaries, solution options and trade-offs.
- Translate business needs into detailed, testable functional requirements and Given/When/Then acceptance criteria.
- Establish requirements prioritisation using MoSCoW and own requirements traceability throughout delivery.
- Maintain Requirements Traceability Matrices (RTMs) from initial requirements through design, testing and implementation.
- Provide hands-on functional analysis across Salesforce, including object models, flows, permission sets and Experience Cloud.
- Define platform-agnostic requirements for non-Salesforce solutions including SharePoint, CMS, websites and enterprise applications.
- Define integration and data requirements including field mapping,



data quality rules and data lineage.
- Personally develop evidence-based business cases and support post-implementation benefits realisation and tracking.
- Challenge stakeholder assumptions and distinguish underlying business problems from proposed solutions or symptoms.
- Assess competing solution options and provide clear recommendations, trade-offs and alternatives.
- Review and govern AS-IS/TO-BE process analysis before translating approved processes into functional requirements.
- Lead UAT governance, including planning, requirements traceability, acceptance and written go/no-go recommendations.
- Validate proposed solutions against agreed requirements and challenge designs that do not meet the defined business need.
- Identify regulatory and compliance requirements early and ensure they are incorporated into solution requirements.
- Work closely with Project Managers, Process Analysts, Solution Architects, Salesforce specialists, UX Designers and technical delivery teams.
- Facilitate complex stakeholder workshops involving business, technology, regulatory and customer/community stakeholders.
- Assess change impacts across diverse user groups, including regional and community users with varying levels of digital literacy.
- Provide light-touch mentoring and capability uplift to other Business Analysts without direct people-management responsibility.
- Key Technologies & Domains: Salesforce, Salesforce Experience Cloud, Salesforce Flows, Salesforce Object Model, Permission Sets, Sharepoint, CMS, Enterprise Integrations, APIs, Data Mapping, Data Lineage, Jira, BPMN, UAT, Requirements Traceability, Critical Infrastructure, Utilities, Regulatory & Compliance.

Skills & Experience

- 8+ years' experience as a dedicated Business Analyst delivering complex enterprise technology programs.
- Ideally 3+ years' experience within utilities, critical infrastructure,



government or another highly regulated environment.
- Deep, hands-on Salesforce functional knowledge, with the ability to define what the platform can and cannot deliver rather than relying entirely on development teams.
- Strong experience defining functional requirements across multiple enterprise platforms, not solely Salesforce.
- Demonstrated experience personally authoring detailed business cases, ideally within environments requiring significant financial, regulatory or governance scrutiny.
- Strong requirements elicitation, definition, prioritisation, acceptance criteria and traceability experience.
- Demonstrated experience identifying root causes, challenging stakeholder assumptions and pushing back on requirements where appropriate.
- Experience defining complex integration and data requirements, including mappings, data quality and lineage.
- Strong experience governing UAT and taking accountability for testing outcomes and go/no-go recommendations.
- Experience working within structured multidisciplinary delivery teams where project management, process analysis, architecture and business analysis have clearly defined responsibilities.
- Strong stakeholder management skills, including experience navigating complex or conflicting stakeholder requirements.
- Excellent written communication skills with the ability to produce concise, decision-ready requirements and solution documentation.
- Ability to work autonomously while operating as an integrated member of a broader delivery team.

Highly Regarded

- Salesforce Certified Business Analyst or other relevant Salesforce certifications.
- Experience delivering technology solutions within energy, utilities or critical infrastructure.
- Experience working with regulatory and compliance requirements within highly regulated environments.
- Experience delivering public or community-facing digital platforms.
- IIBA CBAP/CCBA, PMI-PBA, Agile/CSPO or similar professional certifications.
- TOGAF awareness and experience working within formal architecture governance environments.
- Experience defining AI-enabled solution requirements, particularly human-in-the-loop controls, auditability, sensitive workflows and AI governance.

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📌 Lead Business Analyst (New South Wales)
🏢 Libran IT
📍 New South Wales