Customer Service Representative - Call Centre (Melbourne)

Customer Service Representative - Call Centre (Melbourne)

21 Sep
|
ProQuest Recruitment & Training
|
Melbourne

21 Sep

ProQuest Recruitment & Training

Melbourne

Customer Service Representative - Call Centre

ProQuest Recruitment & Training – Truganina VIC

Truganina | Immediate Start | Multiple Positions Available

$37.50 per hour | 3-6 Month Assignment (Potential for Extension)

ProQuest Recruitment is currently seeking multiple Customer Service Representatives to join a well-known and respected Power Tool company based in Truganina. This is an exciting opportunity to be part of a large-scale product recall project, working within a supportive team workplace.

What's on Offer?

- Immediate start available
- Competitive pay rate of $37.50 per hour
- 3-6 month assignment with the potential for extension
- Monday to Friday role
- Choice of shifts:
- 8:00am - 4:00pm
- 9:00am - 5:00pm
- Supportive team and positive workplace culture
- Convenient Truganina location

About the Role

As part of a dedicated customer service team, you will be responsible for contacting end users and coordinating product recall activities.



Your duties will include:

- Making outbound calls to customers and end users
- Liaising with customers to organise product returns and recalls
- Providing professional and accurate information
- Updating customer records and maintaining accurate data
- Working with Excel spreadsheets to track progress and outcomes
- Ensuring all customer interactions are handled efficiently and professionally

About You

To be successful in this role, you will have:

- Previous customer service or call centre experience
- Excellent verbal and written communication skills
- Confidence making outbound calls and speaking with customers
- Strong attention to detail
- Intermediate Microsoft Excel skills
- The ability to learn new systems quickly
- A positive attitude and strong work ethic

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📌 Customer Service Representative - Call Centre (Melbourne)
🏢 ProQuest Recruitment & Training
📍 Melbourne

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