The Senior Field Engineer is responsible for the on-site installation, maintenance, troubleshooting, and lifecycle management of self-service kiosk systems deployed at customer locations. This role demands a high level of technical expertise across hardware, software, and networking domains, with a focus on delivering reliable, secure, and full ICT technical support services across operational kiosk environments. The ideal candidate is a proactive problem-solver with solid communication skills and the ability to work independently in the field.

Key responsibilities

- Perform full kiosk hardware installations, including mounting, cable management, and peripheral integration.
- Install, configure, and troubleshoot LED strip lighting systems integrated into kiosk enclosures, as well as secure hardware infrastructures, bespoke peripheral replacement, USB inventories and other hacker-protection features.
- Conduct USB hardware inventory audits at each site, documenting all connected peripherals and ensuring compliance with approved device lists.
- Diagnose, replace and repair hardware components including touchscreens, receipt printers, card readers, barcode scanners, and cameras.
- Perform OS installations, upgrades, and re-imaging across Windows and Linux-based kiosk platforms.




- Deploy, configure, and maintain custom kiosk software applications and proprietary management agents.
- Execute software version control and patch management in accordance with release schedules.
- Troubleshoot software faults, application crashes, and OS-level issues in the field.
- Verify and maintain kiosk security configurations including network segmentation, firewall rules, and endpoint protection configurations.
- Configure and verify wired and wireless network connections for kiosk systems.

About you

- 3+ years of experience in field service support engineering, IT support, or a related technical role.
- Demonstrated hands-on experience with kiosk hardware or embedded systems.
- Proficiency in Windows 10/11 and Linux OS installation, configuration, and troubleshooting.
- Experience with custom or proprietary software deployment and maintenance.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi).
- Familiarity with USB device management and hardware inventory practices.
- Knowledge of IT security principles, endpoint protection, and organisational security procedures.

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📌 Senior Field Support Officer (New South Wales)
🏢 PLAYER ELITE
📍 New South Wales