Job Description

We're seeking an experienced Process Analyst to join a major telecommunications transformation program. This role will play a key part in analysing, designing, optimising, and implementing business processes across critical customer, product, sales, and service delivery functions.

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Working closely with business stakeholders, delivery teams, architects, and product owners, you'll help shape future-state processes and ensure business requirements are translated into scalable, effective solutions.

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Key responsibilities

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- Analyse and document current and future state business processes.
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- Facilitate workshops to gather requirements, identify opportunities, and drive process improvements.
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- Develop process maps, workflows, and supporting business documentation.
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- Support the design and implementation of ServiceNow-based solutions.
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What You'll Bring

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- Proven experience as a Process Analyst or Process Improvement Specialist.
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- Telecommunications industry experience across areas such as:
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- Product Management
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- Lead-to-Quote
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- Quote-to-Order
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- Order-to-Activate
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- Assurance
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Highly Regarded

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- ServiceNow Field Service Management (FSM)
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- Telecom Service Management (TSM)
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- Sales and Order Management for Telecom (SOMT)
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- Telecommunications transformation program experience
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- Knowledge of TM Forum frameworks and telecommunications operating models
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What's on Offer?

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- Initial 6-month contract (potential extension)
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- Hybrid working arrangements in Melbourne
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- Opportunity to contribute to a large-scale transformation program
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- Team-oriented and high-performing delivery environment
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📌 Senior Process Analyst (Victoria)
🏢 Salt
📍 Victoria