Service Support Officers & Service Officers, NSW/ACT State Operations

Australian Electoral Commission – Canberra ACT

The AEC has a dispersed network of 150 electoral divisions, 49 of which are located across New South Wales and the ACT including a State Office in the Sydney CBD and a number of single and multi-divisional office sites and the National Office in Canberra. The Service Officer and Service Support Officer positions support divisional Team Leaders and work in a dynamic team. The AEC has opportunities across Sydney Metro and Canberra regions including:

- APS 3 Service Officers (Full-time) in Sydney Metro regions of Ingleburn, Brookvale, North Sydney, Penrith and Paramatta South.
- APS 2 Service Support Officers (Part-time) in Canberra and Sydney Metro areas of Ingleburn, Hurstville, Parramatta and Haymarket.

For the delivery of a federal election or local by-elections, staffing rapidly expands to help manage the increased workload around risk management, fast moving project work and logistical activities, media and public scrutiny.

The Opportunity

The Current South Wales State Operations team are looking to engage multiple Service Officers and Service Support Officers to contribute to work that has a direct impact on Australia’s democratic processes. The roles combine customer service, administration, project support and election delivery to help ensure Australians can participate in democracy with confidence.

The Service Officer and Service Support Officer roles, provide frontline support to the public,



responding to enrolment enquiries and processing a variety of electoral enrolment applications. The role requires attention to detail, sound judgement and problem‑solving skills to help maintain the accuracy and integrity of the electoral roll.

During the delivery of a federal election, staffing rapidly increases, and the Service Officer and Service Support Officers are responsible for assisting in the supervision of the Temporary Election Workforce (TEW), while also contributing to operational delivery plans for their team, and the smooth running of event operations in their nominated division.

The Electoral Service Officer positions (APS 3) are full‑time, and the Electoral Service Support Officer (APS 2) positions are part‑time roles, with full‑time arrangements activated during periods of electoral event activity.

To excel you’ll have:

- We are seeking a motivated and capable professional who can demonstrate the skills, knowledge and experience required to perform successfully in this role.
- Resilience and a positive approach, with the ability to adapt to changing operational environments and priorities.
- Well‑developed communication and interpersonal skills,



with the ability to collaborate effectively and build productive working relationships with team members and stakeholders.
- The ability to provide advice on issues, exercise sound judgement, seek guidance when required and learn from feedback and mistakes.
- A strong commitment to working collaboratively as part of a team to achieve positive outcomes and contribute to the AEC’s strategic objectives.
- Ability to deliver quality outcomes within agreed timeframes, priorities, policy frameworks and resource considerations.

To excel at the APS 3 Service Officer position, you will be required to demonstrate the additional skills and abilities:

- Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the position, and reviewing work for temporary election workforce employees during an election.
- Resolve workplace issues with a degree of guidance and monitoring from leadership.
- Assist with leading projects to a successful completion with immutable deadlines.
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

Contact: Cheyanne Sutton, *************@aec.gov.au

Due Date: Tuesday 29 September 2026, 11:59pm AEST

#J-18808-Ljbffr

📌 Service Support Officers & Service Officers, NSW/ACT State Operations (Canberra)
🏢 Australian Electoral Commission
📍 Canberra