An exciting chance exists for an experienced Process Analyst to join a major enterprise transformation program supporting the implementation of new Service Management capabilities within a complex environment.

This role will work closely with business stakeholders, project managers, architects and delivery teams to analyse, document and optimise end-to-end business processes across key operational domains.

Responsibilities

- Facilitate workshops and gather business requirements.
- Analyse and document current and future state processes.
- Develop process maps and business documentation using Visio.
- Identify opportunities for process improvement and optimisation.
- Support business process validation, testing and user acceptance activities.
- Collaborate across business and technical teams to ensure successful delivery outcomes.
- Contribute to large-scale transformation initiatives involving operational process redesign.

Key Requirements





- Proven Process Analyst, Business Analyst or Process Improvement experience.
- Robust telecommunications industry experience.
- Solid process modelling and documentation capability using Visio.
- Workshop facilitation and stakeholder engagement expertise.
- Experience supporting transformation or system implementation programs.
- Active NV1 security clearance.

Highly Desirable

- ServiceNow experience.
- FSM, TSM or SOMT exposure.
- Telecommunications transformation program experience.
- Knowledge of TM Forum frameworks.

What's on Offer

- High-profile transformation program.
- Hybrid working arrangement.
- Initial 6-month contract with extension potential.
- Opportunity to work with a highly regarded project team.

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📌 Process Analyst- (Melbourne)
🏢 Launch Group
📍 Melbourne