Job Description

Join our supportive Altona team and grow your career in a fast-paced, hands‐on customer service role with plenty of variety.

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We have an exciting opportunity for a Customer Service Officer to join our growing, supportive team in Altona, VIC. This is a full-time role suited to someone with a positive attitude, strong work ethic, and a willingness to learn, develop and grow with the team.

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What you'll be doing

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Processing customer orders

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Ensuring all orders delivered are supported by proof of delivery and entered into our system

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Responding to customer queries and requests

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Daily reconciliation and processing of invoice activities in a timely way

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Provision of customer reports

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Checking and authenticating supplier invoices

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Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.

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Housekeeping of site and surrounds

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Managing stocktake activities and customer requirements

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Capturing customer feedback.

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About you

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Here are the skills and qualifications you'll need to be considered for this role.

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Commitment to customer service and delivery in full and on time (DIFOT)

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Ability to manage competing priorities in a high-volume processing setting

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Attention to detail and data entry accuracy

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Demonstrated written and verbal communication skills

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Ability to work collaboratively as part of a team and individually to provide excellent customer service

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Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook

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Ability to comply with Company policies, procedures, and applicable legislative requirements.

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Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

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Why work at DGL Group?

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At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

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With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.

📌 Customer Service Officer - Altona, Melbourne VIC (Victoria)
🏢 DGL Group
📍 Victoria