We are a Melbourne-based family-owned business specialising in industrial workwear clothing and high visibility safety wear, supplying Retailers and On-Sellers (B2B).

Key Responsibilities

Receive inbound calls from customers and Sales Representatives, and assist with enquiries regarding order status, stock levels, dispatch details, and general customer service matters.

Make outbound calls to customers and Sales Representatives regarding orders and customer requirements.

Acknowledge customer orders by email.

Check and release Salesnet orders, ensuring customer requests are actioned accurately, such as address changes, urgent overnight courier dispatch, third-party orders with no invoice copy, and ATL (Authority to Leave) instructions.

Manually enter customer orders, ensuring all customer instructions are followed accurately.

Advise customers of back orders, provide stock ETAs, and offer suitable substitute products where available.

Send COD proformas to customers and release COD orders upon confirmation of payment.

Release pick tickets and ensure all pick tickets are placed into the correct warehouse trays, such as Urgent, COD/Cash, Alteration, Embroidery, and Standard Freight.

Respond to customer emails regarding enquiries relating to orders, tracking, pricing, stock levels, returns, credits, and other customer service matters.

Liaise with freight companies regarding order whereabouts, ETAs and PODs (Proof of Delivery).

Investigate and resolve customer issues and complaints in a professional and timely manner.





Follow up on Credits and RAs with the relevant warehouse and accounts personnel.

Direct potential customers to the appropriate State Sales Representative.

Process embroidery orders with both third-party embroiderers and the in-house embroidery team.

Undertake any other duties as directed by management.

What We're Looking For

Strong attention to detail and excellent communication skills.

A positive attitude and willingness to learn.

Proficiency in Microsoft 365, particularly Outlook, Word and Excel.

Ability to work independently and as part of a collaborative team.

Friendly, punctual and well-presented.

Previous customer service experience will be highly regarded.

Full training will be provided, making this an excellent chance for someone looking to start or develop a career in customer service.

Our Core Values

Unlike large organisations, you will not be just a number. We are a medium-sized family-owned business where all employees are treated equally, with respect and as individuals.

We have a zero-tolerance policy towards bullying, harassment, sexual, gender or racial discrimination, or any other form of intimidation.

We are committed to the safety and wellbeing of all employees and maintain a strict Occupational Health and Safety policy.

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📌 Junior Customer Service (Dandenong)
🏢 NCC APPAREL
📍 Dandenong