Optus is seeking a Contact Centre Specialist to deliver high‑quality managed services and technical support across Cloud Contact Centre technologies for a large government client. Working within a mature ITIL setting, you’ll own escalated incidents and support change and incident processes with strong stakeholder engagement.
You’ll collaborate with customer and internal teams to ensure stability, continuity, and exceptional customer experience.
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📌 Cloud NOC & Incident Specialist (New South Wales)
🏢 Optus
📍 New South Wales
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