Job Description

End User Support Technician

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****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****

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End User Support Technician

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****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****

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Ready to take your IT support career to the next level?

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We're looking for a hands‐on, customer‐focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting‐edge IT systems in a fast‐paced, collaborative environment where no two days are the same.

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If you thrive on solving problems, supporting users, and being the go‐to technical expert, this role is for you.

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What You'll Be Doing

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As the frontline lead for Desktop & End User Support (Level 1 & 2), you'll play a vital role in keeping operations running smoothly across multiple locations.

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Your day‐to‐day will include

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- Supporting enterprise IT devices, systems, and infrastructure
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- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
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- Installing, configuring, monitoring, and maintaining IT environments
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- Managing incidents and service requests through ticketing systems
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- Performing upgrades, preventative maintenance, and emergency support tasks
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- Deploying software and hardware across user environments
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- Supporting remote sites when required, as travel may be involved
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- Assisting users with onboarding and IT orientation
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- Contributing to technical documentation and process improvements
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- Ensuring security and compliance standards are maintained
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What We're Looking For Technical Skills & Experience

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- 3-4+ years' experience in Desktop / PC Support
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- Strong experience supporting Windows 11 environments
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- Experience with ITSM / ticket management platforms, with ServiceNow highly regarded
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- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
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- Exposure to enterprise IT environments and infrastructure support
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- Strong troubleshooting and analytical skills
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- Ability to work independently and manage competing priorities
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- Certificate-level IT qualification or equivalent experience
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About You You're someone who:

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- Loves solving technical challenges
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- Delivers exceptional customer service
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- Communicates confidently with both technical and non-technical users
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- Thrives in fast-paced environments
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- Is proactive, adaptable, and eager to learn new technologies
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- Enjoys being part of a collaborative, high-performing team
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Why This Opportunity?

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- Long‐term 12+ month contract with the opportunity for an ongoing or renewable contract
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- Enterprise‐scale technology environment
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- Prospect to work with global IT teams
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- Varied and engaging technical work
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- Supportive team culture
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- Sydney CBD based and onsite
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📌 End User Support Technician (New South Wales)
🏢 The Onset
📍 New South Wales