The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

Medical Receptionist

Position Overview

The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.

Key Responsibilities

- Greet patients and provide professional and welcoming customer service.

- Answer and manage incoming telephone calls and enquiries.

- Schedule, reschedule and manage patient appointments accurately.

- Manage patient check-in and check-out processes.

- Process payments, Medicare claims and other billing requirements.

- Maintain accurate and up-to-date patient information.

- Process referrals, correspondence, forms and medical documentation.

- Manage incoming and outgoing correspondence, including electronic communications.

- Liaise professionally with doctors, nurses, allied health professionals and external providers.

- Maintain patient confidentiality and comply with privacy requirements.

- Assist with scanning,



filing and uploading medical documentation.

- Monitor and maintain reception and waiting areas to ensure they are clean and presentable.

- Assist with general administrative duties and clinic operations as required.

- Follow clinic policies, procedures and workplace health and safety requirements.

- Provide support to the Practice Manager and clinical team as required.

Essential Skills and Experience

- Previous medical reception or healthcare administration experience preferred.

- Excellent communication and interpersonal skills.

- Strong computer and administrative skills.

- High level of accuracy and attention to detail.

- Ability to maintain confidentiality and handle sensitive information appropriately.

- Ability to work calmly and professionally in a busy setting.

- Strong organisational and time-management skills.

- Ability to work effectively both independently and as part of a team.

- Professional and compassionate approach to patient care.

Personal Attributes

The successful applicant will be:

- Friendly, approachable and patient-focused.

- Reliable and punctual.

- Professional and well presented.

- Organised and able to prioritise competing tasks.

- Adaptable and willing to learn new systems and processes.

- A positive team member who contributes to a supportive workplace culture.

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📌 Medical Receptionist (Chinchilla)
🏢 Chinchilla Medical Practice
📍 Chinchilla