Business Support Officer | Purchasing and Procurement | Government

An exciting chance exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.

Melbourne CBD | Purchasing Experience | Procurement Experience | 3 Months Minimum

An exciting opportunity exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.

Key Responsibilities

- Provide first level support to a broad internal customer base.

- Manage and resolve simple to complex requests through a service management platform.

- Investigate and troubleshoot system and process related queries.

- Support purchasing and procurement activities and related administrative processes.





- Develop and maintain user guides, procedures and process documentation.

- Assist with training, knowledge sharing and continuous improvement initiatives.

- Collaborate with internal stakeholders to deliver effective business support services.

About You

To be successful in this role, you will bring:

- Experience supporting purchasing, procurement, finance or business-related processes.

- Exposure to Oracle Cloud or similar enterprise systems.

- Strong written and verbal communication skills.

- Experience creating process documentation, procedures, user guides or training materials.

- Exposure to ticketing, service desk or request management environments.

- Strong problem-solving skills and a customer-focused approach.

- The ability to manage competing priorities in a fast-paced environment.

Benefits

- Melbourne CBD location.

- Hybrid working arrangements.

- Supportive and collaborative team culture.

- Opportunity to contribute to process improvement and service excellence.

- Strong learning and development opportunities.

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📌 Business Support Officer | Purchasing and Procurement | Government (Melbourne)
🏢 People2People
📍 Melbourne