We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck Centre

Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.

Amazing Employee Perks!

In return for your dedication and commitment you will receive excellent employee benefits:

- Onsite fully equippedFREE GYM
- Competitive and above award hourly rates $$$
- Ongoing development opportunities with an opportunity to build a successful long-term career
- Generous parental leave and study leave policies
- Opportunities to access volunteer days, apply for study leave and parental leave
- Opportunities to support community partnerships with our Group CMV Foundation
- Become part of the longstanding and highly successful CMV Group of companies
- Enjoy annual company dinners, picnics and other wellbeing initiatives
- Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well as free monthly onsiteMyotherapy treatments

Your day will include





- Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data
- Plan and coordinate the schedule of service maintenance in line with workshop capacity.
- Liaise with customers regarding invoice queries resolving any issues promptly.
- Prepare customised maintenance schedules to suit varying applications of customers.
- Present contract options to customers at point of vehicle sale and actively pursue new accounts
- Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
- Ensure Customer Service matters are dealt with promptly and efficiently

You will have

- Trade qualifications and or demonstrated industry / senior administration experience
- Previous automotive experience, preferred
- An ability to work autonomously and with a variety of key stakeholders
- Great customer focus and communication skills
- Exceptional computer literacy and sound organisational skills
- High levels of accuracy and attention to detail

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📌 Service & Contract Maintenance Coordinator (Melbourne)
🏢 Commercial Motor Vehicles
📍 Melbourne