Job Description

A Bit About Us

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Rabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do

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Rabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do

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About The Role

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We are seeking an experienced Service Provider Transformation Lead to drive the delivery of the Service Provider Management Policy stream under the broader CPS 230 transformation program.

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This is Line 1 delivery role is focused on designing, implementing & embedding an enhanced Service Provider Management framework across Rabobank ANZ.

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You will play a pivotal role in ensuring compliance with APRA CPS 230 requirements while strengthening governance, risk management & oversight across external, intragroup & non-traditional service provider arrangements.

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Working within the Security & Control function & reporting directly to the General Manager, Security & Control, you will collaborate closely with business leaders, Supplier Relationship Managers, Risk, Compliance, Legal, Operations, Technology & key service providers to deliver sustainable change & uplift organisational capability.

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This is a 12-month fixed-term contract based in Sydney

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Key Role Responsibilities

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CPS 230 Service Provider Management Policy Delivery

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- Lead the end-to-end delivery of the CPS 230-aligned Service Provider Management Policy, including defining its purpose, scope, governance model & accountability framework
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- Conduct policy requirement assessments to evaluate current-state practices, identify gaps & determine the enhancements required to meet CPS 230 obligations
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- Drive the design & formalisation of the target-state Service Provider Management framework for external, intragroup & non-traditional service provider arrangements
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- Lead the development & enhancement of policy documentation,



including service provider principles, lifecycle management requirements, governance structures, controls & compliance obligations
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- Ensure policy requirements comprehensively address materiality assessments, reassessment triggers, fourth-party risk, concentration risk, contingency planning, exit management, intragroup arrangements & non-traditional provider models
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- Partner with stakeholders across the organisation to align policy outcomes with operational, risk & regulatory requirements
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Governance, Implementation and Embedding

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- Facilitate workshops & stakeholder engagement activities to gather input, build alignment & drive successful delivery outcomes
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- Prepare governance papers & approval materials to support policy endorsement through established governance & decision-making forums
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- Coordinate internal & external assurance activities across the design, implementation & embedding phases, ensuring findings & recommendations are effectively addressed
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- Lead the publication & communication of approved policy changes, ensuring stakeholders understand their obligations & responsibilities
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- Deliver training, education & knowledge-transfer activities to support successful adoption & ongoing ownership
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- Drive post-implementation & ongoing assurance activities to assess effectiveness, monitor compliance & ensure continued alignment with CPS 230 requirements
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- Support the establishment of sustainable governance & review processes to maintain policy effectiveness over time
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To be successful, you will have:

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- 5+ years' experience in project delivery, policy uplift, third-party risk management, operational risk, supplier governance or a related discipline
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- Demonstrated experience leading complex regulatory, policy or governance initiatives from design through to implementation & business embedding
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- Robust knowledge of service provider management,



supplier governance & operational risk practices within financial services
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- Experience developing policies, frameworks & controls within highly regulated environments.
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- Proven ability to lead cross-functional workstreams, manage competing priorities & deliver outcomes in complex stakeholder environments
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- Experience facilitating workshops, presenting to senior stakeholders & preparing governance and approval documentation
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- Experience coordinating assurance reviews, managing findings & driving remediation activities through to completion
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Technical Knowledge

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- Strong understanding of APRA CPS 230 Operational Risk Management requirements & expectations relating to material service providers
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- Knowledge of service provider lifecycle management, including materiality assessments, due diligence, contracting, oversight, performance monitoring, issue management, contingency planning & exit strategies
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- Understanding of fourth-party risk, concentration risk, intragroup service provider arrangements & non-traditional provider models
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- Familiarity with policy lifecycle management, governance frameworks & regulatory compliance obligations
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- Exposure to process improvement methodologies such as Lean Six Sigma is highly regarded
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Leadership & Stakeholder Management

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- Exceptional stakeholder engagement & influencing skills, with the ability to build credibility across business, risk & executive audiences
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- Strong communication & facilitation skills, with the ability to translate complex regulatory requirements into practical business outcomes
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- Demonstrated ability to influence decision-making & drive outcomes at Executive Team level
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- A proactive, delivery-focused mindset with a strong sense of accountability & ownership
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Our Values

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At Rabobank, we are committed to creating an inclusive workplace where everyone feels valued, respected & supported. Guided by our values of Client Driven, Responsible, Professional & Cooperative, we welcome applicants from diverse backgrounds & experiences.

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If you require any adjustments or accommodations throughout the recruitment process, please let our Talent Acquisition team

📌 Service Provider Transformation Lead (New South Wales)
🏢 Rabobank Australia
📍 New South Wales