Job Description

Shape the Future of Smart Buildings with Johnson Controls

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At Johnson Controls , we're creating smarter, healthier, and more sustainable buildings for the future. As a global leader in building technologies, advanced HVAC solutions, and smart building systems, we partner with customers to improve energy efficiency, reduce carbon emissions, and maintain mission-critical environments across industries including mining, healthcare, data centres, pharmaceuticals, education, manufacturing, and commercial infrastructure.

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With more than 140 years of innovation and industry leadership, Johnson Controls combines world-class technology, market-leading products, and a highly skilled service workforce to help customers solve complex operational challenges and create sustainable outcomes.

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About the Opportunity

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We are seeking an experienced and commercially minded Service Branch Manager to lead our Service Operations team in Brisbane.

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This is an exciting opportunity for a proven Service Manager, Operations Manager, HVAC leader, or high-performing people leader ready to take the next step into a broader leadership role. Backed by a solid national leadership team, you will drive branch performance, business growth, operational excellence, and customer success while leading a talented team of technical professionals.

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You will play a key role in shaping the future of the branch, developing people, strengthening customer partnerships, and delivering sustainable business outcomes.

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What You'll Be Responsible For

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Strategic Leadership

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Develop and execute branch strategies that support sustainable growth, operational performance, and customer satisfaction.



Align branch objectives with broader business goals and market opportunities.

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Financial Performance

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Drive profitability, productivity, and operational efficiency across the branch. Manage budgets, forecasts, and financial performance to achieve business targets.

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Customer Success

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Build and maintain strong relationships with key customers and stakeholders. Leverage customer feedback to continuously improve service delivery and customer outcomes.

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Operational Excellence

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Lead and embed best-practice business processes to ensure safe, efficient, and high-quality operations. Drive a culture of accountability, performance, and continuous improvement.

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Business Growth

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Lead service and systems sales initiatives to achieve and exceed growth targets. Identify opportunities to expand existing customer relationships and develop new business.

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Resource & Workforce Planning

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Ensure the branch is appropriately resourced with the people, tools, and capabilities required to deliver on commitments. Support workforce development, succession planning, and team engagement.

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Why Johnson Controls?

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Across our 15 Australian branches, our employees choose Johnson Controls because of our collaborative culture, strong technical expertise, and commitment to employee growth.

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You'll benefit from:

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- Leading a high-performing and technically skilled team.
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- Access to world-class HVAC, BMS,



and smart building technologies.
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- Strong support from national leadership and functional experts.
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- Career progression opportunities within a global organisation.
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- A culture that values innovation, collaboration, and continuous learning.
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- The opportunity to make a real impact on customers, people, and business performance.
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What We're Looking For

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- 8+ years' experience within HVAC, BMS, building automation, mechanical services, facilities management, or related building services industries.
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- Technical qualifications in HVAC, Refrigeration, Building Automation, Electrical, Mechanical, or a related discipline.
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- Previous experience in Service Management, Operations Management, Project Delivery, or a similar leadership role.
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- We also welcome applications from experienced team leaders or supervisors ready to step into a broader management position.
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- Proven ability to lead, motivate, and develop high-performing teams.
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- Strong commercial acumen with experience managing contracts, financial performance, and operational outcomes.
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- Excellent stakeholder management, communication, and relationship-building skills.
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- Strong analytical and problem-solving capabilities.
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- Advanced proficiency with Microsoft Office applications and project management tools.
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Our Commitment to Diversity & Inclusion

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At Johnson Controls, our dedication to Diversity, Equity & Inclusion is embedded in our values and culture. We believe diverse perspectives drive innovation, strengthen collaboration, and help us better serve our customers and communities.

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We foster a high-performance environment wh

📌 Service Branch Manager (Queensland)
🏢 Johnson Controls
📍 Queensland