Job Description

We are Australia's largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

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Every day, our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and digital marketing.

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Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

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Joining our Technical Support Team

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We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

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The position

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- Monitor and respond to service alerts
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- Diagnose issues with domain names
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- Performing Linux and cPanel server administration and troubleshooting
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- Assist customers with technical support enquiries, via phone, live chats, and/or emails
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- Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.
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The right person (is it you?)

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As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

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To be the best in this role, we are looking for people with the following attributes:

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- A passion for technology (cyber security,



gaming, PC building, etc.)
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- The ability to absorb information and learn quickly
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- Efficient problem-solving skills
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- A positive attitude towards our customers and service delivery
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Any previous experience in the following areas would be highly regarded:

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- Domain names
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- DNS
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- FTP, SSH and email protocols such as POP3, IMAP and SMTP
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- Linux (CentOS) and VMware
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The Benefits of Working With the Nexigen Digital Team

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We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded "Employer of Choice" in the Australian Business Awards.

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Some of the office perks include:

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- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
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- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
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- A drink fridge loaded with an assortment of soft drinks, juices and water.
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- A fully equipped private gym with weekly on-site personal training sessions.
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- A team wellness centre with a soundproof gaming stadium featuring an 85" 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
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- An in office salon where our resident barber and stylist provide free haircuts on a regular basis.
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We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

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Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

📌 Technical Support Analyst (QLD) (Southport Lagoon)
🏢 Nexigen Digital
📍 Southport Lagoon