Job Description

An exciting opportunity is available for an experienced Service Desk Team Leader to join a busy ICT support environment and lead a high-performing service desk team.

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This role is responsible for overseeing daily service desk operations, managing team performance against KPIs, supporting staff development, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction.

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Key Responsibilities

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- Lead, coach, and mentor Service Desk Officers.
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- Monitor and manage team performance against service targets and KPIs.
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- Support skills development and knowledge growth within the team.
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- Contribute to quality improvement standards and measurement strategies.
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- Investigate and resolve complex issues through research and stakeholder consultation.
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- Develop and maintain procedures and documentation to improve service delivery.
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About You

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- Demonstrated experience leading an ICT Service Desk team.
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- Strong customer service and stakeholder engagement skills.
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- Proven ability to manage competing priorities and meet deadlines in a quick-paced environment.
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- Excellent problem-solving and organisational skills.
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- Experience working across a range of computer systems and technologies.
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- Ability to foster a positive, collaborative team culture.
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- Contract: 26 October 2026 to 25 June 2027
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- Hours: Monday to Friday, 37.5 hours per week
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- Location: CBD
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- Pay Rate: $50.00 per hour
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- Requirement: Current National Police Check issued within the last 12 months
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If you're an experienced service desk professional with a passion for leadership and continuous improvement, we'd love to hear from you.

📌 Service Desk Team Leader (South Australia)
🏢 Harrison Mcmillan
📍 South Australia