Job Description

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

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Key responsibilities

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- Provide Level 1 support for hardware, software and network-related incidents and service requests.
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- Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.
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- Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.
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- Diagnose and resolve printer, hardware and connectivity issues.
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- Escalate complex technical issues when required.
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- Maintain IT asset registers and hardware and software inventory records.
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- Coordinate warranty repairs and support with third-party vendors.
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- Assist with the installation and maintenance of networking equipment and infrastructure.
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- Create and maintain IT support documentation, FAQs and knowledge base articles.
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- Provide clear and professional technical guidance to end users.
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About you

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- Passionate about technology and solving technical problems.
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- Proactive, adaptable and able to manage competing priorities.
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- A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.
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- Well organised with strong attention to detail.
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- Comfortable working independently and as part of a team-oriented team.
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- Committed to delivering high-quality support and service.
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- Eager to learn and continuously develop your technical skills.
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- Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.
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- Experience in an IT Helpdesk, Desktop Support or similar technical support environment.
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- Strong troubleshooting and problem-solving skills.
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About us

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Konami Australia is a global leader in gaming and entertainment technology.

📌 IT Helpdesk Support Technician I (New South Wales)
🏢 KONAMI AUSTRALIA
📍 New South Wales