Job Description

About Mental Health Coordinating Council

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Mental Health Coordinating Council is the peak body for mental health community-based organisations across New South Wales. MHCC champions community-based, non-government organisations who work to support better outcomes for people living with mental health conditions. Together with our members, we make a positive difference in the mental health sector by driving reform, sustainability and system improvements. Mental Health Coordinating Council is a Registered Training Organisation delivering Nationally Recognised Training and Non-Accredited Training throughout NSW and Australia.

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About the Role

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The Student Support Officer sits within MHCC's Learning & Development (LD) team. The position is responsible for maintaining administrative processes within the Registered Training Organisation (RTO) arm of MHCC and providing student support. The position requires a self-motivated person with a high level of attention to detail, a strong desire to be part of a agile and innovative team and a commitment to implement and uphold MHCC's ethos. This person must be able to operate and cooperate effectively with others, take initiative and adjust to changes.

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About You

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- Excellent time management, attention to detail and organisational skills with an ability to meet deadlines
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- Manages varied and conflicting demands to meet agreed standards and timelines
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- High level of communication, customer service, and interpersonal skills with demonstrated ability to establish positive relationships with students, trainers, colleagues and supervisors
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- Well-developed computer and digital skills especially in all aspects of Microsoft Office Suite and an ability to perform accurate and efficient data entry and reports
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- Commitment to excellence and accuracy at all times, demonstrating initiative to problem solving
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- 2 years' experience working within a Learning and Development or RTO environment preferred
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Selection Criteria

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- Previous experience working in a similar role in the Vocational Education and Training sector or Learning and Development environment is desirable
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- Demonstrated ability to build relationships with internal and external stakeholders, and provide student support
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- Managing participant and trainer communications pre-course, throughout enrolment/attendance and post-course
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- Demonstrated ability to coordinate and plan, manage project tasks, and meet deadlines
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- Strong attention to detail and accurate and efficient administration skills
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- Experience using and managing Student and Learning Management Systems
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About our Benefits

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- Enjoy up to $15,900 per year in tax-free salary packaging for general living expenses.
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- Additional meal and entertainment benefits of up to $2,650 per year, allowing you to pay for dining and entertainment using pre-tax dollars.
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- Hybrid and flexible working arrangements
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- One paid wellbeing day per quarter
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- A culture that promotes diversity and practices equity
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- Work alongside professional and dedicated team members
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Salary range is $76,000-$80,000plus superannuation. Remuneration is commensurate with experience.

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We promote diversity and practice equity. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, LGBTIQA+ people and people with disabilities are strongly encouraged to apply.

📌 Student Support Officer (New South Wales)
🏢 Mental Health Coordinating Council
📍 New South Wales