Job Description

Join our Injury Assist team as a Senior Case Manager and use your workers compensation and injury management expertise to deliver positive recovery and return-to-work outcomes.

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You'll manage a portfolio of claims from early intervention through to recovery at work, while providing technical guidance and support to the broader claims team.

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What you'll do

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- Manage workers compensation claims end to end.
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- Develop and implement injury management and return-to-work strategies.
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- Work closely with injured workers, managers, medical practitioners and service providers.
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- Ensure claims meet SIRA requirements, timeframes and quality standards.
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- Manage entitlements, including PIAWE and weekly benefits.
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- Conduct claims reviews and identify opportunities to improve outcomes.
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- Provide technical support, coaching and training to claims colleagues.
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What you'll bring

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- Experience in workers compensation, injury management and early intervention.
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- NSW Return to Work Coordinator certification.
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- Sound understanding of workers compensation legislation and SIRA Standards of Practice.
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- Robust communication, organisation and stakeholder-management skills.
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- Self-insurance experience is highly regarded but not essential.
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If you're an experienced claims professional ready to combine hands‐on case management with technical leadership, we'd love to hear from you.

📌 Case Manager - Workers' Compensation (New South Wales)
🏢 ISS Global
📍 New South Wales