Job Description

The Future of Geospatial in UK Water - Download the whitepaper

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Open roles

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Client Partner

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This role is responsible for developing a deep understanding of the client's challenges and aspirations which enables project opportunities to be identified, which contribute to the financial growth of the account.

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The role will create and maintain key client relationships, ensuring the nxzen Brand remains highly respected and that nxzen is the 'trusted advisor' to the client.

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Success in this role will be measured through service quality, project delivery, financial value of the account, growth of the account, employee satisfaction and overall client satisfaction.

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Responsibilites

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Key responsibilities for the role include:

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- Build strong, long-term relationships with key client decision-makers through a consultative approach that fosters trust, facilitates information exchange, and influences strategic decisions.
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- Proactively develop and execute growth plans for each account to maximize long‐term value.
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- Collaborate closely with product teams to represent client needs, ensuring our services and solutions remain relevant and impactful.
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- Take ownership of delivery quality by working closely with capability teams to meet and exceed client expectations.
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- Lead the development of proposals and contracts with the support of our delivery teams, ensuring alignment with client goals.
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- Be accountable for the financial health of each account, including forecasting, budgeting, and profitability.
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- Monitor performance against service level agreements (SLAs), identifying and addressing any emerging risks or issues.
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- Lead, resource,



and motivate the team, fostering a high-performance culture and supporting professional growth through coaching and development.
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The candidate

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About YOU

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- Confident communicator and influencer, capable of building trusted relationships with stakeholders at all levels, both internally and externally.
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- Proven ability to identify growth opportunities, shape solutions, and convert them into profitable outcomes.
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- Organized and detail-oriented, with the ability to manage complex projects from inception to completion within time and budget constraints.
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- Possesses delivery experience and sector knowledge, providing credibility to advise clients and shape effective solutions.
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- Proactive, resourceful, and motivated to take ownership of challenges, delivering high-quality results with minimal supervision.
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- Experienced in leading and coordinating cross-functional, multi-disciplinary teams to achieve strategic objectives and performance targets.
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- Focused on achieving outcomes that drive measurable business value for both clients and the organization.
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- Bachelor's degree in business, Commerce, Engineering, IT, or related discipline.
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- Proven experience in client/account management, business development, or delivery oversight.
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- Strong commercial acumen with the ability to identify growth opportunities and deliver profitable outcomes.
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- Excellent stakeholder management and relationship-building skills.
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- Qualified certifications in project management, business analysis, or strategic account management (e.g., PMP, Prince2, CBAP).
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- Knowledge of emerging technologies such as IoT, AI, or Digital Twins.
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📌 Client Partner (Queensland)
🏢 nxzen Global
📍 Queensland