Job Description

## Service Desk AnalystApply: West Perth: Full time: Posted Today: JR106917We are looking for a Service Desk Analyst who can provide excellent customer service to our staff internally.

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You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC.This is a 12-month maximum-term role base in our West Perth office.**What will you do?*** Be the first point of contact for all IT related issues and queries* Resolve problems and queries in an effective and timely manner via phone, email and Teams* Keep up to date with all new and existing RAC Service Offerings* Create and maintain Knowledge articles to ensure consistent and accurate resolution analysis* You will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.* Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on call**What do we need from you?*** Experience in an IT Service Desk role* Excellent documentation skills* Broad knowledge of current and emerging Service Desk communication trends, e.g. JIRA* Experience supporting Windows 11, Office 365,



Active Directory* Excellent verbal and written communication skills* Experience working in a diverse business environment**What can we offer you?*** Training and free certification programs – we support and pay for your learning – If you have a growth mindset RAC is the place for you!* Latest and greatest technology – A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA company* Be part of a growing team and be involved in team with a great culture* Working in an environment that is embracing a continuous improvement culture using experimentation to support learning* Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more!**About RAC**As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people.

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We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.#LI-JC

📌 Service Desk Analyst (Perth)
🏢 Royal Automobile Club of WA
📍 Perth