Torrens University Australia is seeking a Student Complaints Officer to support the Student Complaints Manager in resolving a large volume of student complaints and appeals, including matters on academic integrity and generative AI.
You will investigate, assess evidence, draft outcomes in plain English, and work with academic and skilled teams to continually improve complaint-handling processes. The role is based at our Surry Hills campus with hybrid flexibility.
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📌 Student Complaints & Appeals Specialist (New South Wales)
🏢 Strayer University
📍 New South Wales
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